Retail Customer Experience & Cloud Communications Services

Superior Customer Service

Engage with customers using their preferred communication method: phone, chat, video, email.

Improved Employee Productivity

Keep employees and management connected to each other on any device, from any location.

Easily Support Business Growth

Flex and expand as your business requires with easy per user per month pricing.

Give customers the five-star treatment

Intermedia’s cloud-based communication platform with contact center functionality enables your in-office and remote employees to efficiently answer calls, prioritize queries, and route callers to the proper resource.

Keep pace with market needs

Quickly update retail locations with new promos and products via video and check inventory across locations with chat.

Increase outbound engagement

Drive customer engagement and loyalty through recorded phone messages, text, or email.

Empower employees from anywhere

On the sales floor or in the office, employees can communicate and collaborate via mobile devices.

Easily scale up or down

Add temporary staff during holiday periods or expand into new markets with convenient per user per month pricing.

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Deliver a Great Virtual Customer Experience

You want your retail team brimming with productivity – whether they’re roaming the sales floor, ringing up sales, or responding to important customer inquiries. Intermedia’s fully mobile communications cloud easily connects your team with prospective shoppers and colleagues from any device and any location.

Access important calls or texts and easily collaborate from back office to store floor

Easily supply employees with information about products, prices, promotions, and stock levels

Route customer calls to any department, individual, or device based on pre-established call-flows

Easily add, remove, and manage devices and users with our powerful control panel

Engage customers online to increase sales using branded webchat