Intermedia for Small Business

There are primarily two types of phone systems for small businesses. First there are traditional on-premises phone systems that are hard-wired and fixed to an office/location. These systems require extensive hardware, wiring, and on-going maintenance. A more modern system is a cloud communication solution that gives businesses a complete communications and collaboration platform, more mobility, and always the latest technology.

VoIP (Voice Over Internet Protocol) technology allows phone calls to be made over the internet, rather than traditional phone lines, which means businesses can avoid the costs of maintaining and upgrading on-premises hardware. VoIP systems offer more flexibility and mobility, allowing employees to make and receive calls from anywhere with an internet connection. They also provide advanced features such as call forwarding, voicemail to email, and call recording.

Not necessarily. With a cloud-based solution like Intermedia Unite®, you can use VoIP-enabled desk phones, mobile apps, or your computer with a desktop app and a headset. This flexibility makes it easy to support both office and remote teams without expensive hardware.

Costs depend on the provider, the features you need, and the number of users. With Unite’s cloud communications solution, you get a predictable monthly per-user price that includes advanced voice, video meetings, chat, SMS, file sharing, and more — all in one, easy-to-use platform. There are no large upfront equipment costs or on-going maintenance fees, and you get the confidence of a financially backed 99.999% uptime SLA.

Yes. Most businesses moving to Unite simply port their current numbers over. Intermedia handles the process to ensure minimal downtime, so your customers can continue to reach you on the same business phone numbers they already know.

Absolutely. Unite is built for hybrid and distributed teams. Employees can make and receive business calls, join video meetings, and collaborate from anywhere using the Unite desktop or mobile app. Calls made from personal devices still display your business caller ID, keeping your team professional no matter where they work.

Yes. Unite is designed with enterprise-grade security and reliability in mind. Communications are encrypted, data is protected, and admins have centralized control through HostPilot®. With Intermedia’s Worry-Free Experience™, you get built-in compliance features, disaster recovery protections, and services that are certified by J.D. Power eight times for excellence in assisted technical support.

Yes. Intermedia’s email solutions work seamlessly with Unite, letting you manage calls, meetings, messages, and email through one connected platform. This makes it easy to stay organized and maintain consistent communication across channels.