Intermedia forHealthcare
Physicians
Practices
Attract
Use reviews, referrals, and connected communications to help new and returning patients take action.
Keep Patients from Falling Through the Cracks
With one place for voice, SMS, team chat, meetings, fax, mobile and desktop apps, EHR-connected patient context, and referral and follow-up workflows, care teams spend less time chasing information and more time with patients.
Connected EHR Context
Speed up patient verification and personalize every call by surfacing patient context from your connected EHR and practice management systems.
Scheduling, Intake & Referrals
Help patients book appointments, complete intake forms, verify coverage, and arrive with referral paperwork already in hand.
Recalls, Reviews & Outreach
Automate recall outreach, review requests, and follow-up campaigns to support patient retention and practice growth.
Payments, Security & Compliance
Offer online payments and payment reminders while supporting secure communications, archiving, encryption, access controls, and HIPAA compliance.
One Communications Platform, Connected to How Your Practice Actually Runs
Intermedia gives you dependable communications with connected patient workflows, so you can verify insurance, manage referrals and follow-ups, and collect payments, all without disconnected tools.
Keep Every Call and Message Connected
Route calls, texts, chat, fax, and video visits through Intermedia Unite so care coordinators and front desk staff work from one system instead of four.
Simplify the Referral Grind
Keep incoming and outgoing referral communication organized and searchable so requests stop stalling in someone's inbox.
Reduce No-Shows Without Adding Headcount
Automate appointment reminders, waitlist fill, and no-show outreach so the schedule stays full.
Build Patient Loyalty After the Visit
Send review requests and follow-up outreach that bring patients back for preventive care and treatment.
Get Paid Faster
Support online payments, payment links, billing reminders, and card-on-file workflows where available.
Connect the Physician Patient Journey from Referral to Final Payment
Intermedia helps physician practices simplify the moments that shape referrals, retention, and revenue, from the first call to the last invoice.
Schedule
Support online booking, waitlist fill, appointment reminders, and no-show follow-up.
Prepare
Collect digital intake forms, confirm referral details, and verify coverage before the visit.
Coordinate
Use Patient Screen Pop, team chat, meetings, and secure communications to keep the care team coordinated.
Retain
Automate recall outreach and follow-up campaigns to bring patients back for ongoing care.
Collect
Support online payments, payment links, card-on-file workflows where available, and automated balance reminders.
Patient and Referral Information, Right When Your Front Desk Needs It
When a patient or a referring office calls, staff shouldn't have to dig through the EHR, a fax inbox, and a spreadsheet to answer one question. Intermedia Patient Screen Pop surfaces relevant patient information from your connected EHR and practice management system so staff can identify the caller, confirm details, see upcoming and past appointments, and personalize the call without putting anyone on hold.
Supported EHR Platforms
Clear the Path Before the Patient Ever Sits Down With the Physician
Referral paperwork, insurance verification, and intake forms eat up staff time before a patient ever reaches the exam room.
Intermedia helps physician practices confirm referrals, verify coverage, collect digital intake forms, and confirm appointments ahead of time, so the visit starts on schedule instead of thirty minutes behind.
Scheduling
Let patients book online, join a waitlist, reschedule, and get reminders without staff chasing every step.
Referral Intake
Confirm referral details and documentation upfront so the visit doesn't start with staff tracking down paperwork.
No-Show Follow-Up
When a patient misses a visit, automatically reach back out with an easy way to get rebooked.
Forms
Collect digital intake forms, keep patient information current, and cut the scanning and manual entry.
Insurance Verification
Verify eligibility and pull coverage details together so patients know what to expect and staff aren't stuck on hold with payers.
Stay Connected to Patients Between Visits, Not Just During Them
Physician practices lose patients to missed follow-up as often as they lose them to a bad visit. Manual reminders and one-off calls can’t keep up with a full patient panel. Intermedia helps physician practices automate the follow-up, recall, and payment work that keeps patients on track with their care plan and keeps balances from piling up, without adding more to your staff’s workload.
Reminders & Campaigns
Send timely appointment reminders that cut down on no-shows. Reach out automatically to patients overdue for preventative care or follow-ups.
Reviews
Ask patients for a review right after a positive visit, while the experience is still fresh.
Payment
Send secure payment links by text or email and let automated reminders handle balance follow-up.
Card-on-File Workflows
Make future payments a non-event with card-on-file options for agreed-upon charges.
Communications You Can Find Fast When It Matters
Physician practices deal with malpractice exposure, payer disputes, peer review, and patient complaints that all hinge on being able to produce the right conversation on demand.
Intermedia Archiving captures and retains supported communications in a centralized, tamper-evident repository, so your practice isn’t searching through inboxes and voicemail boxes under time pressure.
One searchable archive
Keep referral calls, patient messages, voicemail, chat, and video visit records together instead of scattered across staff phones and inboxes.
Faster response to legal and payer requests
Pull the exact conversation you need when a malpractice claim, payer audit, or patient complaint requires documentation.
Retention and access controls built for care teams
Set retention policies and control access by role so sensitive patient conversations stay restricted to the staff who need them.
Oversight across every location
Support governance for multi-provider and multi-location practices without relying on one person to remember what happened where.
AI Built for Busier Care Teams, Not More Headcount
Intermedia gives physician practices AI tools that help front desk and care coordination staff work faster, help practice managers spot problems sooner, and help the practice handle a growing patient panel without hiring to match it. None of it gets between your care team and the patient.
Real-Time Guidance on Live Calls
Give front desk and care coordination staff contextual prompts during referral and insurance calls so answers stay consistent.
Automatic Call and Interaction Summaries
Cut down on after-call documentation so staff spend more time on patient-facing work.
Visibility for Practice Managers
Show managers what’s happening across live and completed interactions to guide coaching and staffing decisions.
Trends Your Team Can Act On
Surface patterns in referral volume, missed calls, and recurring patient questions so practices can fix what’s actually slowing things down.
FAQ
Physician Practices
Intermedia helps physician practices keep referral communication organized, confirm appointments, follow up on missed visits, request reviews, and communicate with patients and referring offices through one connected voice and messaging platform.
Yes. Intermedia can connect to supported EHR and practice management systems to surface patient context during calls. Supported physician platforms include Epic, Athenahealth, eClinicalWorks, Modernizing Medicine (ModMed), NextGen Healthcare, Kareo, DrChrono, and Allscripts. Available capabilities vary by system and configuration.
Patient Screen Pop surfaces patient information from your connected EHR when a call comes in, so staff can confirm who’s calling, pull up appointment and referral history, and personalize the conversation instead of searching multiple systems mid-call.
Intermedia helps practices stay on top of referral and prior authorization follow-up by keeping call, fax, and message records connected and searchable, cutting down on the back-and-forth between staff, patients, and payers.
Available workflows vary by system, but can include:
- Online scheduling
- Appointment reminders
- Waitlist management
- Referral and recall outreach
- No-show follow-up
- Digital intake forms
- Patient communications
- Reviews and campaigns
- Online payments and billing reminders
Yes. Intermedia includes business voice, SMS, team chat, video meetings, fax, and desktop and mobile apps. Contact center capabilities can also support multi-provider groups, multi-location practices, and larger care teams.
Intermedia helps physician practices automate appointment reminders, no-show outreach, and recall campaigns for overdue preventive care, chronic disease follow-up, and recommended treatment, so patients stay on track between visits.
Intermedia can support online payments, text and email payment links, automated balance reminders, and card-on-file workflows where available, helping reduce manual payment follow-up for your billing staff.
Intermedia supports secure communications for physician practices through encryption, access controls, and archiving, with Business Associate Agreement options available for HIPAA-related compliance needs.
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