Intermedia forHealthcare
Hospitals &
Health Systems
Modernize the Patient Experience
Help patients manage routine needs faster, and stay informed with EHR-connected patient interactions, proactive engagement, self-service workflows, and secure collaboration across your health system.
EHR-Connected Patient Context
Surface relevant patient information during interactions so staff can verify callers, understand the request, and move faster.
Proactive Patient Engagement
Proactively engage patients with EHR-triggered voice, SMS, and email reminders they can respond to, confirm, or act on.
Patient Access & Self-Service
Give patients convenient options to reschedule appointments, request prescription refills, pay bills, and reach the right resource without waiting for an agent.
Security & Compliance
Support healthcare communications with secure collaboration, archiving, access controls, encryption, and support for HIPAA compliance requirements.
A Better, Modern Experience for
Patients and Staff
Patients expect convenient ways to manage routine healthcare needs, while access centers are under pressure to answer high volumes of calls, route requests accurately, and support complex care environments.
Intermedia helps hospitals and health networks modernize patient access by connecting communications, patient context, self-service workflows, automated notifications, contact center operations, and secure collaboration around the moments patients need help most.
Keep Patients Informed
Use automated notifications for appointments, prescription refills, and outstanding balances based on supported workflows and configuration.
Expand Patient Self-Service
Let patients complete common requests such as appointment rescheduling, prescription refill requests, and bill payments through guided workflows where supported.
Reduce Routine Call Volume
Deflect common requests so patient access teams can focus on more complex interactions and higher-value support.
Connect Interactions to Patient Context
Help staff verify patients faster and personalize interactions with relevant information from connected systems.
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Built to Work with Leading EHR Systems
Intermedia integrates with leading electronic health record (EHR) systems to connect patient communications with the information your teams need every day. From patient identification and verification to self-service appointment management, prescription refill requests, bill payment workflows, and automated patient notifications, our integrations help streamline patient access while reducing manual effort for staff.
Supported EHR Platforms
One Communications Platform for Healthcare Teams and Patients
Intermedia brings together the channels, collaboration tools, artificial intelligence, and governance features healthcare organizations need to work more efficiently.
Communications
Business voice, SMS, email, WhatsApp, fax, contact center, meetings, and team chat.
Intelligence
Choose where and when to use AI-powered assistance, summaries, insights, and automation to help teams resolve requests faster.
Patient Workflows
Automated patient reminders and self-service tools for appointments, prescription refills, and bill payment.
Security & Reliability
Archiving, access controls, dependable service, and support for healthcare compliance conversations.
Protect Every Healthcare Conversation
Healthcare organizations need more than security—they need the ability to retain, search, and manage communications for compliance, governance, and operational oversight.
Intermedia Archiving securely captures voice, SMS, chat, email, and other supported communications in a centralized, tamper-evident repository, making it easier to respond to audits, legal discovery, internal investigations, and organizational policies.
Centralized Communication Archive
Capture and retain communications across supported channels from a single platform.
Faster Search & eDiscovery
Quickly locate conversations to support audits, legal requests, and internal investigations.
Support Compliance Requirements
Strengthen governance with retention policies, secure storage, and role-based access controls.
Reduce Operational Risk
Protect institutional knowledge while simplifying communication management across departments.
Help Teams Resolve Patient
Requests Faster
Your staff handles thousands of conversations every day. Intelligent assistance helps agents respond more confidently, supervisors coach more effectively, and operations leaders gain better visibility into performance.
Real-time staff assistance
Provide staff with contextual guidance during conversations to help improve consistency and reduce handle times.
Smarter Supervisor Visibility
Monitor conversations, identify coaching opportunities, and improve quality across patient access teams.
Automated interaction summaries
Generate summaries automatically so staff spend less time documenting conversations and more time helping patients.
Actionable Operational Insights
Understand trends, interaction outcomes, and performance metrics to continuously improve the patient experience.
FAQ
Hospitals & Health Systems
Intermedia supports patient access with contact center routing, queues, IVR, patient self-service workflows, EHR-connected patient context, automated notifications, intelligent assistance, and collaboration tools that help patients reach the right resource faster.
Yes. Depending on the healthcare platform and workflow configuration, patients can use self-service tools to manage common requests such as appointment rescheduling, prescription refill requests, and bill payments. These capabilities help reduce call volume while giving patients faster access to routine services.
Intermedia can support automated notifications for appointment reminders, prescription refill reminders, outstanding balances, and other supported patient events. Available notification workflows vary by healthcare system, integration, and configuration.
Intermedia can support EHR-connected patient workflows that surface relevant patient context, help staff verify callers, and enable supported self-service and notification workflows tied to healthcare records.
Intermedia helps reduce access-center workload by automating routine interactions, offering self-service options, routing requests more intelligently, surfacing patient context during calls, and giving supervisors better visibility into performance and demand.
Patient access, contact center, IT, operations, revenue cycle, pharmacy, and care teams can all benefit from more connected routing, visibility, collaboration, patient communication, and self-service workflows.
Intermedia helps healthcare organizations protect sensitive communications with secure collaboration, encryption, archiving, access controls, and support for HIPAA-related compliance conversations, including Business Associate Agreement options where applicable.
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