Intermedia forHealthcare
Dental
Practices
Attract
Use reviews, campaigns, and connected communications to help new and returning patients take action.
Turn Every Patient Interaction into Lasting Loyalty
Give your team one place for voice, SMS, team chat, meetings, mobile and desktop apps, patient context, and connected patient engagement workflows so they can communicate better, reduce manual work, and keep patients happy.
Connected Patient
Context
Fast track patient verification and personalize calls with integrations to common dental practice management systems.
Scheduling, Intake & Insurance
Help patients book appointments, complete forms, check in, verify coverage, and arrive ready for care.
Recalls, Reviews & Campaigns
Automate recall outreach, review requests, patient follow-up, and targeted campaigns to strengthen retention and support growth.
Payments, Security & Compliance
Offer online payments, payment reminders, and card-on-file options while supporting secure, archived communications and HIPAA compliance.
One Communications Platform. Connected Patient Workflows.
Intermedia gives you a reliable foundation for communication and collaboration with patient workflows layered in. So dental practices don’t have to rely on disconnected tools to manage patient interactions.
Connect Every Interaction
Use Intermedia Unite for voice, SMS, chat, meetings, fax, and mobile access so your team can communicate with patients and each other from one reliable platform.
Make Bookings Easier
Help patients schedule online, confirm visits, join waitlists, and reschedule when needed.
Bring Patients Back
Automate recalls, no-show follow-up, and targeted outreach so patients continue care.
Strengthen Reputation
Send review requests and follow-up campaigns that support patient loyalty and practice visibility.
Improve collections
Support online payments, payment links, billing reminders, and card-on-file workflows where available.
Connect the Dental Patient Journey from First Search to Payment
Intermedia helps dental teams simplify the moments that influence acquisition, retention, and revenue.
Schedule
Support online booking, waitlist fill, appointment reminders, 1-click recalls, and no-show follow-up.
Prepare
Collect digital forms, update patient information, and surface medical alerts where supported.
Treat
Use Patient Screen Pop, team chat, meetings, and secure communications to coordinate around the patient.
Retain
Automate recalls, review requests, and targeted campaigns to bring patients back for ongoing care.
Collect
Support online payments, text/email payment links, “card-on-file”, and automated balance reminders.
Patient Information Where and When It Is Needed
When a patient calls, dental staff should not have to search across systems before they can help. Intermedia Patient Screen Pop helps surface relevant patient information from connected dental systems so staff can identify the caller, verify details, review upcoming and past appointments, and personalize the conversation.
Supported dental platforms
Cut the Manual Work Before Patients Even Walk In
Patients want to handle everything before they walk through the door. Your staff want to stop doing stuff that could've been automated yesterday.
Intermedia helps dental practices clear the pre-visit runway so patients can book, confirm, fill out forms, and know their coverage before they show up, with less back-and-forth for everyone.
Scheduling
Let patients book online, hop on a waitlist, reschedule, and get reminders without staff babysitting every step.
Forms
Collect digital forms, keep patient info fresh, and ditch the scanning, printing, and manual entry for good.
Recall
Drop patients a booking link that makes it dead simple to come back for hygiene visits, follow-ups, and care they've been putting off.
No-Show Follow-Up
When someone misses an appointment, automatically reach back out and give them an easy way to get back on the books.
Insurance Verification
Verify eligibility and pull together coverage summaries so patients arrive knowing what to expect and your team isn't stuck on hold with payers.
Your Conversations Are Safe with Us
Dental practices need secure communications they can actually find when it matters for compliance, disputes, quality reviews, and keeping tabs on what’s happening across the practice.
Intermedia Archiving captures and retains supported communications in a centralized, tamper-evident repository so practices can stay on top of governance without drowning.
Centralized communication archive
Keep email, chat, SMS, voice, and video meetings all in one place instead of scattered across inboxes and platforms nobody can search.
Faster search and eDiscovery
Track down the right conversation fast when an audit, legal request, or patient dispute lands on your desk.
Retention and access controls
Set retention policies, lock down storage, and control who sees what so governance doesn’t become a guessing game.
Reduced operational risk
Protect institutional knowledge and simplify oversight across every practice location, not just the ones someone remembered to check.
AI That Grows Your Practice, Sets You Apart, and Cuts Costs Without Tradeoffs
Work more confidently, make smarter decisions, and do more without adding headcount or putting technology between your team and your patients.
Real-time staff assistance
Provide contextual guidance during conversations to help staff answer questions and resolve requests more consistently.
Automated interaction summaries
Generate summaries so staff spend less time documenting conversations and more time helping patients.
Supervisor visibility
Give managers insight into live and completed interactions to improve coaching, service quality, and staffing decisions.
Operational insights
Understand common requests, missed opportunities, interaction trends, and areas where workflows can improve.
FAQ
Dental Practices
Intermedia helps dental practices simplify scheduling, automate recalls and reminders, request reviews, send targeted campaigns, support payments, and communicate with patients through connected voice and digital channels.
Yes. Intermedia can connect to supported dental systems to surface patient context and support patient workflows. Supported dental platforms include Dentrix, Open Dental, Planet DDS, Curve Dental, Denticon, Easy Dental, Carestream Dental, OrthoTrac, Cloud 9, Dolphin, and others. Available capabilities vary by system and configuration.
Patient Screen Pop surfaces relevant patient information when a call arrives so staff can identify the caller, verify details, view appointment context, and personalize the conversation without manually searching across systems.
Available workflows vary by system, but can include:
- Online scheduling
- Appointment reminders
- Waitlist management
- 1-click recalls
- No-show follow-up
- Digital forms
- Patient communications
- Reviews and campaigns
- Online payments and billing reminders
Intermedia for healthcare supports recall outreach, appointment reminders, no-show follow-up, campaigns, and ongoing patient communications that help patients return for preventive care and recommended treatment.
Yes. Intermedia includes business voice, SMS, team chat, meetings, fax, desktop and mobile apps, and other collaboration tools. Contact center capabilities can also support DSOs, multi-location groups, and busier dental teams.
Our healthcare solution can support online payments, text and email payment links, automated balance reminders, and card-on-file workflows where available, helping reduce manual payment follow-up and make it easier for patients to pay.
Intermedia supports secure healthcare communications through encryption, access controls, archiving, and support for HIPAA-related compliance conversations, including Business Associate Agreement options where applicable.
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