Transforming Your UC Services: A Guide for Communication Service Providers

The market for Communication Service Providers (CSP) offering hosted business services has changed radically over the past 2+ years. The market has become considerably more competitive, particularly with the emergence of Microsoft Teams. On the technology supplier side, the traditional vendors that have provided the technology for CSPs to capitalize on services like Hosted PBX and Unified Communication are in many cases leaving the market.

Given these changes, what options do CSPs have?

Our whitepaper dives deeply into the 5 options that CSPs can take to adapt to this lucrative UC market:

  1. Continue with the status quo (or apply short-term fixes to maintain it);
  2. Move to another internally managed feature server platform;
  3. Move to a cloud-based, white-label UCaaS platform;
  4. Move to a resell model, selling a branded solution from another provider; or
  5. Exit the market.