Unlock More Revenue from Microsoft Teams Customers

Deliver integrated voice, customer experience, and AI-powered communications - directly within Microsoft Teams-while maintaining control of your brand, your customers, and your margins.

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Intermedia Microsoft Teams solutions for service providers

Teams is great for collaboration, but the stack Is incomplete

Microsoft Teams is now the leading collaboration platform, with hundreds of millions of users worldwide. Yet the vast majority of those users still rely on separate solutions for business telephony and voice services.
At the same time, businesses are actively looking to simplify their technology stack - consolidating vendors and reducing complexity. This creates a clear opening for service providers:

Deliver enterprise-grade voice and PBX features, fully integrated into the Teams environment

Add value add services like customer engagement capabilities, archiving, and AI receptionist

Generate top line revenue and margins superior to Direct Routing or Operator Connect

Microsoft Teams collaboration platform with incomplete communications stack

Go Beyond Operator Connect and Direct Routing - Deliver a Complete Experience

Adding voice to Teams is just the starting point. The real opportunity lies in delivering a complete, integrated communications solution. With Intermedia's embedded Teams approach, you can provide:

Advanced cloud PBX capabilities with enterprise-grade calling features

Business SMS and messaging directly from company numbers

Integrated contact center with omnichannel support (voice, chat, email, SMS)

AI-powered tools for insights, automation, and productivity

All of this is delivered within the Microsoft Teams environment your customers already use every day.

THE RESULT: a seamless, single-app experience that improves productivity and enhances customer interactions.

Complete Teams communications experience with Intermedia

Turn Teams into a High-Growth, High-Margin Business

Not all Teams strategies drive the same business outcomes.

Basic voice enablement models - like Direct Routing or Operator Connect - are undifferentiated and deliver low revenue per user and limited margin.

Intermedia's Teams solution fundamentally changes the economics:

Significantly higher revenue per user

Stronger margins and long-term account value

Increased customer retention through deeper integration

More opportunities to upsell contact center, AI, and analytics

Just as importantly, you maintain control:

Your brand stays front and center

You own pricing and packaging

You own the customer relationship

This is how you turn Teams from a commodity into a competitive advantage.

Build Your Teams Strategy Now

The shift to cloud communications is accelerating. Legacy platforms are declining. Customer expectations are rising. And Microsoft Teams is at the center of it all. Service providers who act now can:

Protect and grow their existing customer base

Expand revenue within Microsoft environments

Data center expenses including power, space, and hardware refresh cycles

Differentiate with higher-value, integrated Teams solutions

Those who don't risk losing relevance - and customers - to more complete, modern offerings.

The opportunity is here. The timing is now.

Build your Microsoft Teams strategy with Intermedia

Take the Next Step

Ready to turn Microsoft Teams into a powerful growth platform for your business? Start building a more profitable, differentiated communications strategy — today.

Contact Us to Get Started