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Note: As a partner of Intermedia, you must be located within the United States, Canada, the United Kingdom, or Europe in order to resell our UCaaS, CCaaS, or Voice/SIP Trunking services.
Service Provider Solutions from Intermedia
Offer white-labeled UCaaS and CCaaS solutions under your brand — powered by Intermedia's award-winning platform, AI innovation, and partner-first support.
Become a Partner
Grow Revenue
Modernize your portfolio with no CAPEX investment, and grow wallet share and network revenue pull-through.
Gain Continuous Innovation
Deliver AI-powered solutions that evolve with customer demand, without R&D or infrastructure spend.
Elevate your brand
Deliver high-value solutions that drive customer outcomes and long-term loyalty.
Focus on Closing Deals
Sell more, faster, with Intermedia's Sales and Marketing enablement.
Empowering Service Providers to Thrive in the Cloud Era
Legacy communications platforms are being phased out, competition is heating up, and the demand for cloud-based solutions is exploding. To compete in this market, you need to continually evolve. That's where Intermedia comes in.
Whether you're modernizing an existing offering or launching a new one, our partner-first model gives you the freedom, flexibility, and support to succeed in the UCaaS and CCaaS market.
Explore the Financial Opportunity
All-in-One Communications Under Your Brand
Intermedia's platform delivers a full suite of cloud-based communications and collaboration tools designed specifically for service providers. Everything is tightly integrated, easy to manage, and ready to go with your branding across all touchpoints.
Enterprise-Grade Phone: 90+ calling features with rich admin controls
Video Meetings: HD conferencing with AI-powered summaries and action items
Microsoft Teams Integration: Full PBX functionality embedded in Teams—no Microsoft Phone license required
Business Texting & Chat: Centralized SMS, MMS, and team messaging
Mobile + Desktop Apps: Work anywhere with a consistent user experience
Contact Center (CCaaS): Omni-channel engagement—voice, chat, email, SMS, and WhatsApp
Intermedia AI: AI-powered productivity tools like meeting recaps, call insights, sentiment analysis, and real-time agent assist
Archiving & Compliance: Automatically capture retain communications for up to 10 years
Scale Faster with a Low-Risk, High-Reward Model
Say goodbye to CAPEX-heavy infrastructure and hello to a consumption-based pricing model that grows with your business. With Intermedia:
You only pay for what you sell—no upfront license purchases
You eliminate the hidden costs of maintaining legacy hardware
You gain predictable monthly margins
You reduce churn by offering a modern product customers want
You have flexibility in using your voice network or ours
You keep your brand in the spotlight and your customer relationships intact
We've Got Your Back, 24/7
Customer satisfaction is everything. That's why Intermedia provides J.D. Power-certified 24/7 technical support.
9 YEARS CERTIFIED.
Recognized for Providing “An Outstanding Customer Service Experience” in Assisted Technical Support.
Support
Tier 2 and Tier 3 support from UC and CC experts
Onboarding
Dedicated onboarding and migration teams
Assistance
Self-service portals and in-app help
Training
Live training, how-to videos, and documentation
Analytics
Service monitoring and analytics tools
360 Degree Approach to Service Provider Success
Our 360-degree approach to Service Provider success has your business needs covered every step of the way from initial setup, to supplying complete marketing campaigns, to turnkey phone shipments.
1Onboarding
Dedicated resources to ensure that you get operation in a timely manner.
2Training
Intermedia University has an extensive library of on-demand training. Live, instructor-led training also available.
3Marketing support
Full library of brandable collateral as well as tools for campaigns and social media posts.
4Sales enablement
Sales overlay team that help with lead qualification and closing deals.
5Ordering
Extensive partner portal that enables the SP to generate quotes and order services.
6Phone Fulfillment
Fully integrated fulfillment model will "stub" phones for users and drop-ship to customer location, allowing for white label phone system delivery.
7Migration
Dedicated resources and APIs to assist in the movement of end users from common softswitch platforms.
8Technical Support
Level 2/3 tech support team provided by Intermedia. Extensive KB library available to both SPs and end customers.
Expert Migration at Zero Cost
Our Service Transition Enablement Program (STEP) makes moving to Intermedia's intelligent communications platform seamless and cost-effective.
The Intermedia Advantage
We're not just another communications provider. We're your partner. What sets Intermedia apart:
Partner-first go-to-market—you sell under your brand, not ours
Flexible licensing—mix and match plans to fit every customer need
No channel conflict—we don't compete with you
Integrated platform—one stack for UC, CC, AI, archiving, and compliance
World-class onboarding and enablement—360° support from day one
Dedicated marketing and sales overlay support to help you win deals
FAQ
All About Our Reseller Program
With Intermedia, you get award-winning UCaaS and CCaaS products plus all the behind-the-scenes tools to help you succeed. This includes white label branding flexibility, streamlined quoting and ordering tools, and Tier 3 technical support for both you and your customers. Our white-label UCaaS platform helps SPs expand market share, grow recurring revenue, and improve customer experience without building infrastructure from scratch.
Yes. You can integrate your existing voice network with Intermedia’s Unified Communications and Contact Center platform, or let us handle both voice and UC/CC hosting for a fully managed solution.
Yes. Intermedia provides native Microsoft Teams phone integration by embedding PBX features directly into Teams. This gives your customers a better voice experience without requiring Direct Routing or Operator Connect—simplifying deployment and management.
Yes. Our dedicated migration team has expertise with BroadSoft, Metaswitch, Ribbon/Kandy, and more. We work closely with you to migrate users seamlessly while minimizing downtime and disruption.
Beyond UCaaS and CCaaS features, you get:
- Ongoing product innovation and updates
- Tier 3 technical support for complex issues
- E-911 and regulatory compliance support (CALEA, Kari’s Law, etc.)
- 99.999% uptime SLA backed by infrastructure management
- Billing integration and device fulfillment
- Certified device testing and provisioning
- Marketing content and sales advisory services
- Sales engineering support for complex deals
No. We believe in flexibility for SP partners—no term commitments or minimums. We focus on earning your business every day.
White label VoIP (Voice over Internet Protocol) lets SPs rebrand a VoIP service like UCaaS as their own without building infrastructure. Benefits include:
- Custom branding with your logos and marketing
- Flexible packaging and pricing control
- Intermedia-managed infrastructure with Tier 2 and Tier 3 support
- Lower capital investment for faster market entry
- Scalable services as customer demand grows