Service Provider Solutions from Intermedia

Offer white-labeled UCaaS and CCaaS solutions under your brand—powered by Intermedia's award-winning platform, AI innovation, and partner-first support.

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Intermedia - Service Provider Solutions

Move from CAPEX to OPEX

Drive topline growth and healthy profit margins from day one with an OPEX model.

Grow Your Brand

Continue to own your customer relationships using your brand - not someone else's.

Deliver Award-Winning Solutions

Deliver modern, high-value, UCaaS and CCaaS solutions to your customers.

Focus on Closing Deals

Close deals while Intermedia takes care of UCaaS platform management.

Empowering Service Providers to Thrive in the Cloud Era

Legacy communications platforms are being phased out, competition is heating up, and the demand for cloud-based solutions is exploding. To compete in this market, you need to continually evolve. That's where Intermedia comes in.

Whether you're modernizing an existing offering or launching a new one, our partner-first model gives you the freedom, flexibility, and support to succeed in the UCaaS and CCaaS market.

Intermedia’s Cloud Era

All-in-One Communications Under Your Brand

Intermedia's platform delivers a full suite of cloud-based communications and collaboration tools designed specifically for service providers. Everything is tightly integrated, easy to manage, and ready to go with your branding across all touchpoints.

Enterprise-Grade Phone: 90+ calling features with rich admin controls

Video Meetings: HD conferencing with AI-powered summaries and action items

Microsoft Teams Integration: Full PBX functionality embedded in Teams—no Microsoft Phone license required

Business Texting & Chat: Centralized SMS, MMS, and team messaging

Mobile + Desktop Apps: Work anywhere with a consistent user experience

Contact Center (CCaaS): Omni-channel engagement—voice, chat, email, SMS, and WhatsApp

SPARK AI: AI-powered productivity tools like meeting recaps, call insights, sentiment analysis, and real-time agent assist

Archiving & Compliance: Automatically capture retain communications for up to 10 years

Scale Faster with a Low-Risk, High-Reward Model

Say goodbye to CAPEX-heavy infrastructure and hello to a consumption-based pricing model that grows with your business. With Intermedia:

You only pay for what you sell—no upfront license purchases

You eliminate the hidden costs of maintaining legacy hardware

You gain predictable monthly margins

You reduce churn by offering a modern product customers want

You have flexibility in using your voice network or ours

You keep your brand in the spotlight and your customer relationships intact

Intermedia’s Pricing Model

We've Got Your Back, 24/7

Customer satisfaction is everything. That's why Intermedia provides J.D. Power-certified 24/7 technical support.

J.D. Power Logo

9 YEARS CERTIFIED.

Recognized for Providing "An Outstanding Customer Service Experience" in Assisted Technical Support.

Support

Tier 2 and Tier 3 support from UC and CC experts

Onboarding

Dedicated onboarding and migration teams

Assistance

Self-service portals and in-app help

Training

Live training, how-to videos, and documentation

Analytics

Service monitoring and analytics tools

360 Degree Approach to Service Provider Success

Our 360-degree approach to Service Provider success has your business needs covered every step of the way from initial setup, to supplying complete marketing campaigns, to turnkey phone shipments. ​

360 Degree Approach to Service Provider Success

1Onboarding

Dedicated resources to ensure that you get operation in a timely manner​.

2Training

Intermedia University has an extensive library of on-demand training. Live, instructor-led training also available.

3Marketing support

Full library of brandable collateral as well as tools for campaigns and social media posts.

4Sales enablement

Sales overlay team that help with lead qualification and closing deals​.

5Ordering

Extensive partner portal that enables the SP to generate quotes and order services.​

6Phone Fulfillment

Fully integrated fulfillment model will "stub" phones for users and drop-ship to customer location, allowing for white label phone system delivery.

7Migration

Dedicated resources and APIs to assist in the movement of end users from common softswitch platforms.

8Technical Support

Level 2/3 tech support team provided by Intermedia. Extensive KB library available to both SPs and end customers.

The Intermedia Advantage

We're not just another communications provider. We're your partner. What sets Intermedia apart:

Partner-first go-to-market—you sell under your brand, not ours

Flexible licensing—mix and match plans to fit every customer need

No channel conflict—we don't compete with you

Integrated platform—one stack for UC, CC, AI, archiving, and compliance

World-class onboarding and enablement—360° support from day one

Dedicated marketing and sales overlay support to help you win deals

Intermedia Advantage

All About Our Reseller Program (FAQs)

What are the advantages of partnering with Intermedia as a Service Provider?

With Intermedia, you get award-winning UCaaS and CCaaS products plus all the behind-the-scenes tools to help you succeed. This includes white label branding flexibility, streamlined quoting and ordering tools, and Tier 3 technical support for both you and your customers. Our white-label UCaaS platform helps SPs expand market share, grow recurring revenue, and improve customer experience without building infrastructure from scratch.

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Fill out the form to connect with us.
We can discuss your product needs and schedule a demo.

Or Call 720-844-6079

Note: As a partner of Intermedia, you must be located within the United States, Canada, the United Kingdom, or Europe in order to resell our UCaaS, CCaaS, or Voice/SIP Trunking services.

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