Service Provider Solutions from Intermedia

Intermedia enables Service Providers to move from your traditional hardware-based environment to a cloud-based solution that removes significant CAPEX, allows you to compete and win in the business market, all while making the margins you need - using your brand.

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Service Provider Solutions from Intermedia

The situation:

The Service Provider’s traditional way to market - the softswitch feature server – is quickly coming to an end as those vendors deprecate their UC product lines.

Given these changes, the SP’s ability to deliver a quality product and retain customer ownership is weakened.

Staying the course is unadvised, as more nimble competitors will lure customers with better and more rapidly evolving technology.

Intermedia enables SPs to:

Deliver modern, high-value, UCaaS and CCaaS solutions to your customers.

Focus on what you do best – selling and supporting your customers – while Intermedia takes care of platform management.

Continue to own your customer relationships using your brand – not someone else’s.

Drive topline growth AND healthy margins from day one with an OPEX model rather than CAPEX.

Intermedia’s Best-in-Class UCaaS and CCaaS Solution

We’ve combined a feature-rich business phone system with video conferencing, chat, file sharing, texting, and archiving, with integrated mobile and desktop apps that allow for wherever, whenever communication.

Easy and WORRY-FREE

Intermedia’s UC solution is available on one integrated, secure, reliable, and easy-to-use platform.

Out-of-the-box Integrations

Easy integration with CRM, ERP, service management, and vertical platforms help you win complex deals.

Omni-channel Contact Center

Intermedia Contact Center is fully integrated with our UC platform for easy upsell and increased customer stickiness.

Enhanced Teams Solution

Intermedia enables Partners to offer a fully integrated solution that brings together Teams for collaboration and Intermedia for PBX functions.

Intermedia’s Partner-First Mentality

At Intermedia, we live by the motto “We Work for You”. We believe our partner’s brand should be front and center – not ours. This allows you to retain your position as a leading provider of technology solutions in your market as well as continue to build your brand equity.

We enable almost all elements of UC/CC product to be branded by you, including desktop clients, mobile clients, web portals, and contact center components.

World-Class Support

Intermedia understands that customer support is a critical component of your success. We ensure your customers get the highest quality support they deserve.

BUILT FOR RELIABILITY

We back all our solutions with a 99.999% uptime Service Level Agreement (SLA).

TRUSTED BY CUSTOMERS

Intermedia maintains one of the highest Net Promoter Scores (NPS) in the industry, consistently above 80.

7 years
certified

Recognized by J.D. Power for Providing "An Outstanding Customer Service Experience"  in Assisted Technical Support.

Intermedia SPARK AI is transformational AI technology carefully and responsibly applied to the solutions within our Intelligent Communications Platform to help make businesses smarter, more productive, more efficient, and take better care of their customers.

Spark AI is integrated into Intermedia's UC and CC offerings, giving users an easy way to increase their productivity.

360 Degree Approach to Service Provider Success

Our 360-degree approach to Service Provider success has you covered every step of the way from initial setup, to supplying complete marketing campaigns, to turnkey phone shipments.

1Onboarding

Dedicated resources to ensure that you get operation in a timely manner.

2Training

Intermedia University has an extensive library of on-demand training. Live, instructor-led training also available.

3Marketing support

Full library of brandable collateral as well as tools for campaigns and social media posts.

4Sales enablement

Sales overlay team that help with lead qualification and closing deals.

5Ordering

Extensive partner portal that enables the SP to generate quotes and order services.

6Phone Fulfillment

Fully integrated fulfillment model will "stub" phones for users and drop-ship to customer location.

7Migration

Dedicated resources and APIs to assist in the movement of end users from common softswitch platforms.

8Technical Support

Level 2/3 tech support provided by Intermedia. Extensive KB library available to both SPs and end customers.

Service Provider:
Focus on the Customer

Acquisition

Turn-up

Tier 1 Support

Billing

Intermedia:
Focus on the Your Success

UCaaS/CCaaS platform

Service Management

Platform Management

All About Our Service Provider Program

What are the advantages of partnering with Intermedia?

With Intermedia, you’re not only getting award winning products that compete and win the market every day, but also you’re getting everything behind the scenes to make you successful. These include complete branding flexibility, efficient tools to streamline quoting and ordering, and in-depth technical support for both you and your end users.

Learn More

Fill out the form to connect with us.
We can discuss your product needs and schedule a demo.

Or Call 855-419-7224

Note: As a partner of Intermedia, you must be located within the United States, Canada, the United Kingdom, or Europe in order to resell our UCaaS, CCaaS, or Voice/SIP Trunking services.

Service Provider Solutions from Intermedia

The situation:

Intermedia enables SPs to: