Your Success Is Our Business

MSPs and VARs can offer Intermedia's complete portfolio of intelligent communications solutions, including UCaaS, CCaaS, AI, Microsoft 365, Exchange, Archiving, and integrations. Depending on the partner model you choose, you can offer these solutions under your brand or ours.

Intermedia empowers MSP partners with expert technical support, advanced engineering resources, and comprehensive enablement programs designed to deliver exceptional customer experiences. Partners benefit from 24/7 technical support for complex and escalated issues, self-service resources, setup and provisioning guidance, billing integration, ongoing training, and continuous monitoring of the Intermedia cloud platform to ensure optimal service performance. By serving as an extension of your team, Intermedia helps you resolve issues faster, strengthen customer satisfaction, and confidently support your clients while allowing you to focus on growing your business.

Gain recurring revenue, retain your brand, access free sales and technical training, use pre-built marketing campaigns, and deliver a fully integrated experience to your customers.

No. Intermedia offers contract flexibility so you can scale services without long-term commitments or minimums.

Intermedia Unite isn't just a communications platform; it's a robust business communications system that grows with your business needs, providing all the tools necessary for effective and efficient communication. Unite is a cloud-based system that can connect to smart phones, computers, tablets, and even traditional office landlines, essentially, any device with an internet connection. In a practical sense, this means it gives you the flexibility to work anywhere at any time, even if you're not sitting at a desk with a computer and a phone.

We give MSPs go-to-market flexibility, robust partner enablement tools, co-branded marketing resources, technical support, and a 99.999% uptime SLA—all on one secure platform.

Unite delivers cost savings, productivity tools, AI-powered features, multi-channel customer engagement, top-tier security, and guaranteed uptime.

Yes. Our Customer Ownership Reseller Model (CORE) lets MSPs bring Intermedia's solutions to market under their own brand. You own the customer relationship, and have full control of billing, pricing, and support.

Intermedia is a partner-first company, and we offer multiple partner models to match the way you do business. If maintaining ownership of the customer relationship is important, our Customer Ownership Reseller Model (CORE) lets you control pricing, billing, support, and your customer experience. Other partner models are available for businesses that prefer Intermedia to manage billing and support. Additionally, we back our partners at every step, with marketing resources, onboarding, and sales, training and technical support.

All Intermedia partners have access to the Intermedia All Access Sales & Marketing Platform, including co-brandable and white-label campaigns, sales enablement materials, digital sales playbooks, certifications for sales, support, engineering, billing, quoting, and onboarding teams, billing setup and integrations, and a dedicated Partner Account Manager.

Partners in the Champions Program receive additional benefits based on their Bronze, Silver, Gold, or Platinum tier, including increasing levels of field marketing support, MDF eligibility, exclusive incentive programs, and dedicated marketing resources.

Yes. MSP and VAR partners must be located within the United States, Canada, the United Kingdom, or Europe to resell Intermedia solutions.

Yes. Managed service providers (MSPs) can resell Intermedia Unite, Intermedia's cloud business phone system, to dental and medical practices. Partners can also offer healthcare capabilities such as Patient Screen Pop and Patient Experience applications for communications, scheduling, digital forms, insurance verification, and payments. These capabilities connect with supported electronic health record (EHR) and practice management systems (PMS), helping practices reduce manual work and improve patient access. Healthcare integrations and applications require applicable partner certification, agreements, and subscriptions.

Countries around the world impose strict legal and regulatory requirements on the handling of medical and other personal health information (PHI) by healthcare providers. Intermedia's robust set of security features and settings helps enable customers in the healthcare industry comply with those stringent requirements. In the United States, Intermedia offers a Business Associate Agreement (BAA) upon request and has designed its services to help support businesses in their efforts to comply with the administrative, physical, and technical standards required by the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Intermedia Unite connects with supported EHR and practice management systems including athenahealth, eClinicalWorks Cloud, Modernizing Medicine (ModMed), and NextGen Office. Supported dental systems include Dentrix, Dentrix Ascend, Dentrix Enterprise, Open Dental, Eaglesoft, Denticon, Curve Hero, Cloud9, Dolphin, OrthoTrac, and PracticeWorks. Compatibility depends on the system, version, and workflow.

The connection enables Patient Screen Pop to display patient information during incoming calls in Intermedia Unite. For hospitals and health systems, Intermedia Contact Center also integrates with Epic, Oracle Health (Cerner), and MEDITECH. These integrations provide patient screen pops, self-service phone workflows for tasks such as appointment scheduling, prescription refill requests, and bill payments, plus automated appointment, refill, and billing reminders by voice, text, and email. Available capabilities depend on the EHR system and integration configuration.

Yes. Intermedia's CORE partner model allows MSPs to sell its cloud phone system under their own brand to healthcare customers. Partners control customer pricing, billing, and the support relationship, with Intermedia providing the underlying communications platform and partner resources. This allows MSPs to include business communications in their branded managed services offering for medical and dental practices.

Intermedia's CORE model is a strong fit for MSPs serving multi-location medical and dental practices when they want control over branding, pricing, customer contracts, billing, and frontline support. Co-Op is a better fit when the MSP wants to manage deployment and frontline support while Intermedia handles customer contracts and billing. The Advisor model suits partners who prefer to focus on sales while Intermedia manages more of the operational responsibilities. The best choice depends on how the MSP wants to serve the practice across its locations.