We Work for You

• Our differentiation begins with our go-to-market strategy. Intermedia was built to enable partners to deliver solutions in the way THEY go-to-market. Whether you want to be an Advisor where we sell with you, or you prefer to maintain complete customer ownership where you bill & support your customers; we provide you that flexibility.
• We are a partner first organization and provide our partners with the most comprehensive enablement - including a robust marketing platform with co-branded collateral and campaigns, sales support, sales engineers & CCaaS specialists, and a 99.999% uptime SLA. Our portal even handles complex telco taxes for our white label partners and provides network testing and QoS Tools.
• On the product side, we differentiate by delivering integrated UCaaS AND Contact Center solutions through a single reliable and secure platform; providing it on one user-interface to allow for better productivity & customers experience.

An all-in-one cloud communications solution system like Intermedia Unite can save businesses money while also improving business processes, performance, and customer experiences. Benefits of Unite:

Cost Savings

• Allows businesses to cut down on the number of applications and third-party software solutions they use for business communication and have them all in one easy-to-use platform.
• Having an all-in-one cloud communications solution makes supporting a growing remote workforce more feasible and cost-effective.
• Businesses can easily scale up and down as needs change so whether a large or small business—they aren't paying for more than they need.

Increased Productivity and Collaboration Tools

• Keep employees connected with real-time communication options even when they are away from the office.
• Allows both employees and customers to communicate how they want, wherever they are with Desktop and Mobile applications.
• Eliminates repetitive tasks with automated workflows and processes, especially using Unite's industry-leading features such as AI Assistant, business text messaging, meeting transcriptions, and archiving.

Improved Customer Experience

• Businesses can manage customer interactions through different channels (e.g., voice calling, SMS, webchat, email, and WhatsApp), giving customers the choice to reach them the way they prefer.
• Customer-facing employees can easily collaborate with subject matter experts in the organization to quickly resolve customer inquiries.
• Contact Center features that include quality management tools like reporting, analytics, monitoring, evaluations, and surveys along with workforce management tools help ensure a good customer experience.

Increased Security and Compliance

• With Unite, users and their data are protected from any potential data breaches and cyber threats with secure datacenters, a certified security team, encryption, password management, and 2FA all with Triple Shield Security.

Increased Reliability

• Unite comes with a 99.999% financially backed uptime SLA so businesses don't need to worry about downtime.
• Seven years of J.D. Power certification for technical support services.

Our partners can benefit from

• Flexibility in how you want to go-to-market; as a Reseller, Advisor or Service Provider.
• Champions Program with lucrative incentives and rebates
• Brand retention & owning your customer relationships
• Marketing resources including pre-built campaigns to help you drive demand
• FREE sales & technical training

Your customers can benefit from

• J.D Power-certified 24/7 technical support
• Free phones or headsets
• Month-to-Month contracts
• Industry leading NPS scores for onboarding & technical support
• Fully integrated customer experience on one platform

Contact Center as a Service is a cloud-based communications platform with advanced features designed to help businesses manage their customer interactions through different channels (e.g., voice, SMS, webchat, email, and WhatsApp). It also includes quality management tools like reporting, analytics, monitoring, evaluations, and surveys along with workforce management tools to help businesses ensure a good customer experience.

More businesses want to integrate their UCaaS and Contact Center software to simplify their call communications tech stack down to one application for employees. It also improves customer experience since customer-facing employees can easily collaborate with subject matter experts in the organization to quickly resolve customer inquiries. Businesses can also capture significant savings by purchasing their communications support from one provider.