We Make Selling Easy

What specifically can I resell through Intermedia?

As a reseller through Intermedia, you can offer a complete range of communication services, including UCaaS, CCaaS, VoIP solutions, PBX, phone systems, and seamless integrations, all under your own brand. This allows you to provide scalable, high-quality solutions that meet diverse customer needs.

What differentiates Intermedia from the competition?

• Our differentiation begins with our go-to-market strategy. Intermedia was built to enable partners to deliver solutions in the way THEY go-to-market. Whether you want to be an Advisor where we sell with you, or you prefer to maintain complete customer ownership where you bill & support your customers as a managed service provider (MSP); we provide you that flexibility and scalability.
• We are a partner first organization and provide our partners with the most comprehensive enablement - including a robust marketing platform with co-branded collateral and campaigns, sales support, sales engineers & CCaaS specialists, and a 99.999% uptime SLA. Our portal even handles complex telco taxes for our white label partners and provides network testing and QoS Tools.
• On the product side, we differentiate by delivering integrated UCaaS AND Contact Center functionality through a single reliable and secure platform; providing it on one user-interface to allow for better productivity & customers experience.

What are the support and onboarding benefits that white label VoIP providers offer?

White-label VoIP providers can offer a range of support and onboarding benefits, which can greatly simplify the setup process for managed service providers and resellers. Here are some of the key benefits you might find valuable:

• Technical Support and Training: Providers include comprehensive technical support (24/7 support) to assist with troubleshooting, network setup, and feature customization. They also offer free training sessions and certification courses for your staff, which can speed up the onboarding and provide ongoing technical assistance.
• Setup and Provisioning Guidance: Providers offer step by step instructions for onboarding new customers, allowing you to quickly set up and configure VoIP accounts inside the portal. This often includes pre-configured VoIP devices that are ready to use upon delivery to customers.
• User Management Portals: White-label VoIP providers offer an intuitive portal where you can manage users, monitor usage, and customize services for your clients, reducing the complexity of daily operations.
• Billing Integration and Support: Providers offer billing integration, making it easier for you to manage client billing and invoicing within the VoIP platform. They also assist with setting up pricing models for your services.
• Dedicated Account Manager: Providers assign an account manager to ensure smooth onboarding and offer personalized assistance for your business needs.
• Knowledge Base and Resource Library: Access to a knowledge base, user guides, and training resources can streamline onboarding for your team and help address common issues, reducing reliance on support channels.
• White-Labeled Branding: Rebranding support allows you to present the VoIP service as your own, with customized logos and marketing materials to help you drive demand under your brand.
• Data Security and Compliance: Providers include regulatory compliance assistance, ensuring that your clients’ VoIP communications comply with industry standards, such as FINRA or HIPAA.

Evaluating providers based on these benefits can help ensure you select one that aligns with your service model and client expectations.

What are the benefits of Intermedia's Unified Communications solution?

An all-in-one cloud communications solution system like Intermedia Unite can save businesses money while also improving business processes, performance, and customer experiences. Benefits of Unite:

• Allows businesses to cut down on the number of applications and third-party software solutions they use for business communication and have them all in one easy-to-use platform.
• Having an all-in-one cloud communications solution makes supporting a growing remote workforce more feasible and cost-effective.
• Businesses can easily scale up and down as needs change so whether a large or small business—they aren't paying for more than they need.

• Keep employees connected with real-time communication options even when they are away from the office.
• Allows both employees and customers to communicate how they want, wherever they are with business phones, as well as Desktop and Mobile apps.
• Eliminates repetitive tasks with automated workflows and processes, especially using Unite's industry-leading features such as AI Assistant, business text messaging, meeting transcriptions, APIs, and archiving.

• Businesses can manage customer interactions through different channels (e.g., voice calling, SMS, webchat, email, and WhatsApp), giving your customer base the choice to reach them the way they prefer.
• Customer-facing employees can easily collaborate with subject matter experts in the organization to quickly resolve customer inquiries.
• Contact Center features that include quality management tools like reporting, analytics, monitoring, evaluations, and surveys along with workforce management tools help ensure a good customer experience.

• With Unite, users and their data are protected from any potential data breaches and cyber threats with secure datacenters, a certified security team, encryption, password management, and 2FA all with Triple Shield Security.

• Unite comes with a 99.999% financially backed uptime SLA so businesses don't need to worry about downtime.
• Seven years of J.D. Power certification for technical support services.

What are the benefits of partnering with Intermedia?

Our partners can benefit from

• Flexibility in how you want to go-to-market; as a Reseller, Advisor or Service Provider.
• Champions Program with lucrative incentives and rebates
• Brand retention & owning your customer relationships
• Marketing resources including pre-built campaigns to help you drive demand
• FREE sales & technical training

Your customers can benefit from

• J.D Power-certified 24/7 technical support
• Free phones or headsets
• Month-to-Month contracts
• Industry leading NPS scores for onboarding & technical support
• Fully integrated customer experience on one platform

What is a Contact Center as a Service Solution?

Contact Center as a Service is a cloud-based communications platform with advanced features designed to help businesses manage their customer interactions through different channels (e.g., voice, SMS, webchat, email, and WhatsApp). It also includes quality management tools like reporting, analytics, monitoring, evaluations, and surveys along with workforce management tools to help businesses ensure a good customer experience in their contact or call centers.

What benefits do I get from having an integrated unified communications and hosted contact center application?

More businesses want to integrate their UCaaS and Contact Center software to simplify their call communications tech stack down to one application for employees. It also improves customer experience since customer-facing employees can easily collaborate with subject matter experts in the organization to quickly resolve customer inquiries. Businesses can also capture significant savings by purchasing their communications support from one provider.