Reliability. 99.999% Uptime You Can Trust

We're so confident in our cloud communications and business VoIP solutions we will be active and business ready, we offer you a financially-backed 99.999% uptime SLA.

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BUILT FOR REDUNDANCY AND RESILIENCY

Built to meet our high criteria for reliably, security, and Quality of Service (QoS).

HIGH-QUALITY CALL EXPERIENCE EVERY TIME

Real-time analysis of the network and every call helps ensure quick issue resolution.

ANALYTICS FOR PARTNERS AND CUSTOMERS

Easy-to-use tools for partners and customers to analyze call traffic, network performance, and more.

"Five Nines" Is What We Deliver

99.999% uptime means you can expect less than 26 seconds of downtime a month... and we back this promise financially.

Intermedia provides a financially backed 99.999% (five nines) uptime service level agreement (SLA) for all our communications platform services. That's less than 6 minutes of downtime over the course of a year. And, if we fail to deliver, we'll compensate you for it.
How would your business suffer if you couldn't communicate with your customers or coworkers for a whole day? Or even half a day? With Intermedia's five-nines uptime SLA, you won't have to find out.
Why are we so confident? We've purpose-built our Voice Cloud Network to deliver this high level of reliability, redundancy, and Quality of Service (QoS) for enterprise and small businesses.

READ OUR SLAs FOR DETAILS

Intermedia Five Nines — 99.999% Uptime SLA

"The engagement from our account managers is amazing, and everyone we deal with always seems willing to help. You can tell when a vendor is a truly partner-first organization, and Intermedia is one of those companies!"

Marc Umstead

President, Plus 1 Technology

"[Intermedia] makes technology better and is competitive with costs. I don’t think you could find another vendor that provides that kind of attention and support. They’re a true partner."

Intermedia's Voice Cloud Architecture

Built to support reliable, high-quality business communications while simplifying growth and ongoing network management

Geographic Dispersion

Hosted in geographically dispersed Tier 1 data centers with multiple full-peer connections, helping ensure network redundancy and business continuity

Scalability

Designed for seamless expansion through soft switches, application servers, and more, enabling growth without disruption

Failure-Resistant SIP Gateway

A modular, scalable design that routes traffic across the best available path, helping maintain call quality and reduce disruption during network issues

Carrier Reliability

Leveraging multiple Tier 1 voice carriers selected for Quality of Service (QoS), coverage, and reliability, helping reduce potential failure and improve uptime

Intermedia's Quality of Service

Designed to help maintain consistent voice and video performance through proactive monitoring, testing, and troubleshooting

New Customer QoS Testing & Support

Pre-deployment testing helps identify and resolve potential issues early, ensuring environments are ready to support reliable VoIP from day one

QoS Dashboard

An intuitive dashboard allows users to monitor, diagnose, and resolve network issues that could impact voice or video quality

VoIP Scout for Partners

Self-service tools enable partners to proactively test networks and data circuits, helping deliver more consistent and reliable customer experiences

QoS Troubleshooting

Detailed visibility into individual calls and service interactions helps teams quickly identify issues and take corrective action to maintain reliable service

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1.844.221.2395

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