Standard SMS
One conversation. One person.
Send and receive individual text messages (SMS and MMS) for simple, one-to-one communication from a personal business number.
Company
Messaging
Business Text Messaging Service That Drives Better Customer Conversations
Enable business text messaging via SMS and MMS from your business number so customers can reach your team instantly and get fast, consistent responses.
One Business Phone Number
Connect with customers using your trusted business phone number—no new number needed.
Shared Inbox for Team Members
Manage conversations from a unified dashboard together so no message gets missed.
Faster Response Times
Reply quickly and keep conversations moving.
Better Customer Engagement
Reach customers where they already are – by text.
Manage Customer Conversations as a Team
Move beyond one-to-one texting and manage conversations collaboratively with a shared business number, ensuring every message gets a timely, consistent response.
Shared Team Inbox
Collaborate on customer conversations without overlap or missed messages—all from one shared dashboard.
Assign & Manage Conversations
Route messages to the right team or department for faster resolution.
Internal Notes
Add context directly within conversations to keep teams aligned and informed.
Avoid Duplicate Replies
Ensure only one response is sent for consistent communication.
Consistent Brand Experience
Communicate from your official business number – not personal devices.
Two Ways to Text with Unite
A user-friendly texting platform built for every business need, whether you’re a startup or an established team.
Company Messaging
One conversation. Your whole team.
Manage group text conversations as a team from a shared business number or toll-free number* for faster, more consistent responses.
* Toll-free numbers are limited to SMS (text) messages only. Both standard messaging and Company Messaging are subject to Intermedia’s SMS Acceptable Use Policy. And read our Frequently asked questions about Company Messaging.
SMS for Direct, One-to-One Conversations
1:1 Messaging
Send and receive individual text messages directly from Unite when one-to-one communication is all that’s needed.
Work from Anywhere with Desktop & Mobile Access
Send and manage messages from the desktop app or mobile app wherever you work. Messages sync across devices.
Promote Business Communication
Keep conversations professional without relying on personal devices for both text and phone calls. Quickly hop from a chat conversation to a video conference to collaborate on projects in real-time.
Company Messaging to Optimize Outreach and Drive Engagement
Run Effective Promotions & Campaigns
Run SMS marketing campaigns and drip campaigns with mass texting to your opt-in contact lists—TCPA-compliant and more effective than email marketing alone. Use automated workflows to send the right message at the right time.
Deliver Appointment Reminders
Send text notifications to reduce no-shows—ideal for healthcare, salons, and service businesses.
Deliver Better Sales & Lead Response Experiences
Respond quickly to inquiries and power outreach with new leads before they go cold.
Improve Customer Support Response Times
Reply faster, build trust, and keep conversations moving by answering questions and providing updates in real time.
Increase Customer Engagement
Reach customers on the communication channel with the highest response rate. Capture more opportunities and convert conversations into outcomes.
FAQ
Customer Company Messaging
Company Messaging is a business SMS and MMS texting solution that enables your main business phone number to send and receive text messages (SMS/text and MMS/picture). Within the Unite desktop and mobile apps, groups of one or more users in the business can receive and instantly respond to customers' texts, giving optimal customer service.
Yes, Company Messaging can be enabled for a business's main local phone numbers OR toll-free numbers. There is an additional charge for toll-free numbers and they are limited to SMS/text only.
Here are some reasons why it might be time to consider Company Messaging for your business:
- Inability to manage incoming calls
- Complaints that customers can't reach the business
- Missed/abandoned calls
- Relies heavily on leaving voicemails
- Desire to get quicker responses from customers
- Missed appointments due to lack of appointment reminders
- Your business competitors leverage sms marketing tools
Business Texting is the preferred mode of communication — 90% of customers say they would rather get a text over a phone call. Texting integration is a necessity for a modern-day business, and giving customers the option to two-way text your business provides a better customer experience and better customer engagement.
Unite is already set up to communicate via SMS (texting) and MMS (pictures) from within the Unite application from a user's personal business phone number to an external cell phone number. This is considered person-to-person texting.
Company Messaging is mass texting communication from a company's main business number or toll-free number and may be assigned a name, like Sales or Customer Support. This allows customers to receive immediate and informed notification responses from an individual or a group of individuals who are monitoring that Company Messaging number. Both standard SMS messages and Company Messaging are bound to an SMS Acceptable Use Policy.
Company Messaging is an account level add-on and is available on the Unite Pro, Enterprise, or With Teams Licenses.
There is a limit of 200 messages per user, per day, and a limit of 500 messages per account, per day with a monthly limit of 1,000 outbound messages per assigned number/group. For more information on usage policy, please refer to the Product Schedule for the Intermedia Unite service.
Yes, each Company Messaging group would need to have a unique business phone number (DID) assigned to it and each phone number would be a new Company Messaging charge. Users within the company may also be assigned to multiple groups to improve workflows.
Currently, Company Messaging is only applicable within the United States and Canada.
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