Interested in talking to sales?
Call us to start the conversation.
Intermedia
Unite AI
AI for Calls, Meetings, and Collaboration
Enhance your Business Communications with Intermedia Unite’s built-in AI capabilities.
Automatically capture every call, meeting, and action item
AI transcribes conversations, summarizes key points, and identifies action items.
Deliver consistent customer experiences at scale
Capture every interaction accurately and ensure reliable follow-up.
AI that works Inside your workflow
AI works across Unite calls, meetings, and messaging—no extra tools or context switching.
Extend your team with flexible AI Assistants & AI Agents
Scale productivity and get more done with Digital Teammates.
Say Hello to Your Digital Teammates
AI Agents
Do the jobs for people, acting as virtual workers.
AI Assistants
Assist people in doing their jobs more efficiently and productively.
Scale Limitlessly with AI Agents
AI Receptionist
Greets callers, responds to questions using business knowledge and routes callers to the right person or team, staying responsive while reducing routine interruptions.
Answer calls and engage
Deliver a first-point of contact with natural, human-like interactions
Handle routine inquiries
Respond to common questions without human intervention
Intelligently route calls
For more complex calls, provide a warm transfer to the right person
Available around the clock
Answer and assist callers beyond normal business hours
Scheduling Links
Send callers a text link to book an appointment.
Dial by Name
Connect callers directly to employees by name.
Generate More Impact with AI Assistants
AI Call Recap
Automatically transcribes and summarizes recorded calls, delivering notes within minutes, no manual note-taking required.
FAQ
AI for Unite FAQs
Digital Teammates is Intermedia's framework for how AI works within Unite. There are two types AI Assistants and AI Agents.
AI Assistants work WITH your team — helping individuals complete tasks faster by generating content, summarizing information, transcribing calls and meetings, and answering questions, all without leaving Unite.
AI Agents work FOR your team — handling defined, repeatable tasks autonomously such as answering calls, responding to FAQs, and routing interactions, so your team can focus on higher-value work.
No. All Intermedia AI features for Unite are built directly into the Unite platform. There are no third-party AI tools, no integration projects, and no painful configurations.
Intermedia Unite includes: the AI Receptionist (answers and routes calls automatically, 24/7); AI-generated meeting summaries with action items; real-time call transcription; voicemail transcription delivered as text to email or the app. All features are available out of the box — no model training, custom configuration, or IT setup required.
The AI Receptionist answers inbound calls when your team is unavailable. It greets callers, handles common questions using information you provide during setup, and routes callers to the right person or department based on caller intent. It operates 24/7 and can handle multiple calls simultaneously — reducing missed calls and replacing the need for a dedicated receptionist for routine call handling.
AI Call Recaps show up within minutes of ending your recorded call. You can find the recap in the Unite app or Archiving portal.
Unite AI Assistant handles any task that would otherwise pull your team out of their workflow — drafting emails, summarizing long threads, translating text, generating code, and creating content drafts. If it normally requires switching to an external tool, Unite AI Assistant can handle it directly inside Unite.
In modern UCaaS platforms, AI is applied across four areas: (1) automated call handling and routing via AI receptionists and virtual agents; (2) real-time transcription and translation of voice calls; (3) post-call summarization and action item extraction from meetings; (4) coaching and performance analysis in contact center environments. Intermedia Unite and Contact Center include features in all four categories.
Intermedia Unite’s AI tools work across every layer of your business communications. AI Call Recap and AI Meeting Recap both automatically transcribe and summarize every recorded voice and video meeting, giving employees accurate records and freeing them from manual note-taking. Unite AI Assistant helps employees draft messages, summarize information, and generate content without leaving the app. AI Receptionist answers inbound calls 24/7, handles routine inquiries, and routes callers to the right person — so no call goes unanswered and no opportunity is missed.
Unite AI removes the friction that slows collaboration down. AI Meeting Recap ensures every participant leaves a meeting with the same record — decisions, action items, and key topics captured automatically, so nothing gets lost or misinterpreted. Unite AI Assistant quickly employees draft content, summarize information, and solves problems without leaving the app or interrupting the flow of work. AI Call Recap gives teams a shared, accurate record of every customer conversation, making handoffs faster and follow-ups more consistent. Together, these tools keep teams aligned, reduce time spent on manual tasks, and let employees focus on the work that moves the business forward.
No. All AI features in Intermedia Unite are designed to work out of the box for non-technical users. The AI Receptionist is configured through a straightforward setup process that asks about your business and how you want calls handled. Meeting summaries and transcription activate automatically. No model training, data labeling, or developer involvement is required.
Interested in talking to sales?