All Your Communications Within Teams

Unite’s advanced communications, Contact Center capabilities, Archiving, and Microsoft Teams collaboration – all in one seamless, embedded solution.

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Unite For Teams Advanced Screenshot

Unite For Teams Advanced:
All-in-One Solution

Unite for Teams Advanced is designed to transform how you communicate and collaborate. If your business relies on Microsoft Teams for collaboration (chat, meetings, files), this integration is the perfect solution to enhance your efficiency, streamline your operations, and boost productivity—all within the familiar Teams app.

Contact Center for Microsoft Teams

Intermedia’s Contact Center fully integrates with Microsoft Teams—no additional Teams Phone license is required. If Teams is unavailable, access Unite and Contact Center via browser to stay connected and maintain business continuity.

Contact Center for Microsoft Teams

Archiving with Microsoft Teams

Capture, retain and search your Unite and Contact Center interactions within Teams. Through Archiving’s centralized platform, organizations can effectively manage their communications, safeguard their operations, build insights across all available channels, and support various productivity, legal, and compliance requirements. 

Archiving for Microsoft Teams

Unite For Teams Advanced: Seamless Communication & Collaboration

Intermedia enhances Microsoft Teams by streamlining communication, improving customer interactions, and boosting productivity for businesses using MS Teams.

HIGH-QUALITY PHONE CALLS

Enjoy crystal-clear, reliable phone calls without leaving the Teams app, all backed by our 99.999% uptime.

ADVANCED CALL CENTER

Boost efficiency with call center features like queues, monitor, whisper, barge, and wallboards.

CALL QUEUE MANAGEMENT

Optimize call handling and ensure no call goes unanswered.

BUSINESS SMS

Send and receive text messages seamlessly from within Teams.

GLOBAL CONNECTIVITY

Stay connected with unlimited calling minutes and free calls to 33 countries.

PRESENCE SYNC

Sync presence between Teams and Unite to avoid interruptions and maintain workflow.

ADVANCED CALL ANALYTICS

Gain valuable insights into your call performance with detailed analytics.

30-DAY ROLLING ARCHIVING

Automatic 30-day rolling retention of SMS, call history, recording, and voicemails.

CRM INTEGRATIONS

Connect effortlessly with popular CRM platforms like Salesforce, ServiceNow, and more.

LOBBY/CONFERENCE ROOM SUPPORT

Enhance communication in shared spaces with lobby and conference room phone support.

All your Collaboration and Communication needs in One App

Designed for businesses that use Teams for collaboration, Unite For Teams Advanced provides advanced telephony capabilities - all without a Microsoft phone license.

SEAMLESS INTEGRATION

Integrate Unite’s advanced cloud-based phone system directly into Microsoft Teams – no need for an additional Teams Phone license.

SINGLE APP EXPERIENCE

Consolidate communication and collaboration tools right in your Teams app, reducing complexity and simplifying the user experience.

BUSINESS CONTINUITY

With Unite for Teams Advanced, you can still make calls via the mobile or web app if Teams experiences an outage.

ADVANCED CALL MANAGEMENT

Optimize call handling and enhance communication with features like call queues, monitor, whisper, and barge.

EXCEPTIONAL SUPPORT

Get exceptional support from Intermedia, a trusted Microsoft Gold Partner and JD Power-certified leader.

MICROSOFT-CERTIFIED CONTACT CENTER

Microsoft has certified that Intermedia’s Contact Center integration with Teams has met their rigorous quality standards.

All your Collaboration and Communication needs in One App

Embedded Teams Experience

Explore how Unite’s advanced communication features, Contact Center, and Archiving work together with Microsoft Teams collaboration features, all inside the Teams app.

FEATURE Teams Logo Use Teams for Unite LogoUse Unite for CC LogoUse CC for
Chat/Instant Messaging    
Video Meetings    
File Sharing & Cloud Storage    
Enterprise PBX (100+ Calling Features)    
Unlimited Calling (Domestic + 33 countries)    
Archiving for Teams and Communications Data
(Retention options up to 10 years)
Call Monitor, Barge, Whisper  
Unite Mobile App  
Advanced Hunt Groups    
3rd Party Integrations
(Salesforce, ServiceNow, NetSuite, and more)
 
Dashboard & Reports  
Advanced Reporting and Analytics    
Omnichannel Support (Voice, SMS, Chat, Email)    
Intelligent Call Routing    
Call Queuing  
Interactive Voice Response (IVR)    
Customer Self-Service Tools    
Outbound Customer Engagement (Voice, SMS, Email)    
AI Interaction Summary    
AI Sentiment Analysis    
Real-Time Agent Management    
AI Workforce Engagement    
AI Quality Management    
Post-Call Survey    
See Additional Plans and Pricing
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