Advanced Calling and SMS/MMS within Teams for a Unified Communications Experience

No One Does Business Communications in MS Teams Better than Intermedia

Intermedia enhances Microsoft Teams by streamlining communication, improving customer interactions, and applying AI-driven intelligence to calls, helping teams stay focused and productive. Our all-in-one solution delivers advanced calling and SMS with no Microsoft Teams Phone license required.

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Advanced Features to Enhance Collaboration and Improve Employee Productivity

HIGH-QUALITY PHONE CALLS

Enjoy crystal-clear, reliable phone calls without leaving the Teams app, all backed by our 99.999% uptime.

ADVANCED CALL CENTER

Boost efficiency with call center features like queues, monitor, whisper, barge, and wallboards.

CALL QUEUE MANAGEMENT

Optimize call handling and ensure no call goes unanswered.

BUSINESS SMS/MMS

Send and receive text messages seamlessly from within Teams.

GLOBAL CONNECTIVITY

Stay connected with unlimited calling minutes and free calls to 33 countries.

PRESENCE SYNC

Sync presence between Teams and Unite to avoid interruptions and maintain workflow.

AI SOLUTIONS

Gain valuable insights into call performance with AI-assisted analytics and summaries that help teams improve follow-up and outcomes.

30-DAY ROLLING ARCHIVING

Automatic 30-day rolling retention of SMS, call history, recording, voicemails, and Teams chat and video meetings.

CRM INTEGRATIONS

Connect effortlessly with popular CRM platforms like Salesforce, ServiceNow, and more.

LOBBY/CONFERENCE ROOM SUPPORT

Enhance communication in shared spaces with lobby and conference room phone support.

All your Collaboration and Communication needs in One App

Designed for businesses that use Teams for collaboration, Unite for Teams provides advanced telephony capabilities, enhanced with AI-Driven call insights, all without a Microsoft phone license.

SEAMLESS INTEGRATION

Integrate Unite’s advanced cloud-based business phone system directly into Microsoft Teams – no need for an additional Teams Phone license for proper functionality.

SINGLE APP EXPERIENCE

Consolidate communication and collaboration tools right in your Teams app, reducing complexity and simplifying the Teams user experience.

BUSINESS CONTINUITY

With Unite for Teams, you can still make calls via the mobile or web app if Teams experiences an outage.

ADVANCED CALL MANAGEMENT

Optimize call handling and enhance communication with advanced call management features and AI-driven call insights that improve clarity and follow-up.

EXCEPTIONAL SUPPORT

Get exceptional support from Intermedia, a trusted Microsoft Gold Partner and JD Power-certified leader.

STREAMLINED USER MANAGEMENT

Easily add, manage, and port numbers, or migrate users from your legacy PBX, individually or in bulk, with expert support every step of the way.

MICROSOFT-CERTIFIED CONTACT CENTER

Microsoft has certified that Intermedia’s Contact Center integration with Teams has met their rigorous quality standards.

All your Collaboration and Communication needs in One App

Easy and Worry-Free

Easy to Deploy

White-glove onboarding from our Microsoft-certified experts gets you up and running quickly.

Easy to Integrate

Single-app experience with no Teams Phone license required.

Easy to Use

Calls and SMS are accessed quickly from Teams, with AI-generated summaries available to support follow-up and documentation.

Easy to Comply

Supports compliance with FINRA, HIPAA, GDPR, and other regulations.

Advanced Calling and SMS/MMS within Teams for a Unified Communications Experience

No One Does Business Communications in MS Teams Better than Intermedia