AI-powered Contact Center Capabilities Directly within Microsoft Teams

Two flexible ways to integrate Contact Center with Microsoft Teams

Intermedia offers two flexible ways to integrate Contact Center with Microsoft Teams: deploy it alongside Intermedia Unite for a fully embedded experience or implement Contact Center as a standalone solution. Both options enhance your communication and customer engagement capabilities while letting you choose the integration that best fits your business needs, ensuring no interruptions in the customer journey.

Intermedia's integration doesn't use Direct Routing. If Teams is inaccessible, businesses can immediately open a browser window and still access Unite and Contact Center, so employees stay connected to each other and their customers.

Advanced Communication Features of Contact Center

SEAMLESS TEAMS INTEGRATION

Fully embedded UC+CC communication platform that works directly within the Microsoft Teams platform.

ADVANCED VOICE AND MESSAGING

Enterprise-grade phone system with integrated voice and SMS messaging.

FLEXIBLE COMMUNICATION CHANNELS

Supports multiple communication methods to meet diverse business needs.

Achieve Improved Customer Experiences with Either Deployment Option

COST-EFFECTIVE SOLUTION

Eliminates the need for separate communication tools and reduces infrastructure complexity with an all-in-one cloud contact center platform.

IMPROVED CUSTOMER EXPERIENCE

Unified communication platform with advanced skills-based routing capabilities delivers increased first contact resolution (FCR) and call handling efficiency.

ENHANCED EMPLOYEE VISIBILITY

Colleagues can see the status of other agents and Supervisors gain comprehensive insights into user activity and call management.

CERTIFIED BY MICROSOFT

Microsoft has inspected and certified that Intermedia’s solution meets their rigorous quality and security standards, making it one of the few certified contact center solutions for Microsoft Teams.

All your Collaboration and Communication needs in One App

Easy and Worry-Free

Easy to Deploy

Scale Teams users as your business grows with our easy-to-use control panel.

Easy to Integrate

Intermedia Contact Center integration with Teams is Microsoft-certified for quality.

Easy to Use

Single-app experience keeps agents inside Teams for easier user experience.

Easy to Comply

Supports compliance with FINRA, HIPAA, GDPR, and other regulations.

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AI-powered Contact Center Capabilities Directly within Microsoft Teams

Two flexible ways to integrate Contact Center with Microsoft Teams