All Your Communications Within Teams

Intermedia phone and SMS functionality, contact center capabilities, and advanced archiving all integrated with Microsoft Teams for a seamless, embedded experience.

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Unite For Teams Advanced Screenshot

Unite For Teams Advanced:
All-in-One Solution

Unite for Teams Advanced is designed to transform how you communicate and collaborate. If your business relies on Microsoft Teams for collaboration (chat, meetings, files), this integration is the perfect solution to enhance your efficiency, streamline your operations, and boost productivity—all within the familiar Teams app.

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Unite For Teams Advanced

Contact Center for Microsoft Teams

Intermedia integrates an AI-powered Contact Center directly into Microsoft Teams, eliminating the need for an extra Teams Phone license and consolidating communication to eliminate productivity gaps. Businesses can deploy Contact Center either alongside Intermedia Unite for a fully embedded experience, or as a standalone solution within Teams, offering flexible options to enhance customer service.

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Contact Center for Microsoft Teams

Archiving with Microsoft Teams

Capture, retain and search your Unite and Contact Center interactions within Teams. Through Archiving’s centralized platform, organizations can effectively manage their communications, safeguard their operations, build insights across all available channels, and support various productivity, legal, and compliance requirements. 

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Archiving for Microsoft Teams

Embedded Teams Experience

Explore how Unite's advanced communication features, Contact Center, and Archiving work together with Microsoft Teams collaboration features, all inside the Teams app.

FEATURE Teams Logo Use Teams for Unite LogoUse Unite for CC LogoUse CC for
Chat/Instant Messaging •    
Video Meetings •    
File Sharing & Cloud Storage •    
Enterprise PBX (100+ Calling Features)   •  
Unlimited Calling (Domestic + 33 countries)   •  
Archiving for Teams and Communications Data
(Retention options up to 10 years)		   • •
Call Monitor, Barge, Whisper   • •
Unite Mobile App   • •
Advanced Hunt Groups   •  
3rd Party Integrations
(Salesforce, ServiceNow, NetSuite, and more)		   • •
Dashboard & Reports   • •
Advanced Reporting and Analytics     •
Omnichannel Support (Voice, SMS, Chat, Email)     •
Intelligent Call Routing     •
Call Queuing   • •
Interactive Voice Response (IVR)     •
Customer Self-Service Tools     •
Outbound Customer Engagement (Voice, SMS, Email)     •
AI Interaction Summary     •
AI Sentiment Analysis     •
Real-Time Agent Management     •
AI Workforce Engagement     •
AI Quality Management     •
Post-Call Survey     •
See Additional Plans and Pricing
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