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Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog.
Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation.
Rob Oscanyan
Intermedia
With Intermedia Unite®, a full office communications suite goes wherever you go.
Recognized for excellence in cloud communications and customer support for the 9th year in a row.
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"A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…"
Mark Sher
"AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center."
Robert Handel
Senior Vice President of Cloud Strategy, LDI
Your recordings are at the heart of your contact center. Securely preserve your agents and customers Contact Center interactions such as phone calls, chats, SMS, emails and screen recordings. Ensure the information is easy to find whenever it's needed.
Capture and retain contact center communications without administrative or user action (after the initial activation).
Powerful, contextual search to quickly find agent and users conversations when you need them.
Single store, single pane, all your data; providing a unified view of your Contact Center communications.
Data is encrypted at rest and in transit, and multifactor authentication protects data from access by unauthorized users.
Indexes both content and metadata so users can access millions of archived contact center records and refine searches using dozens of properties for results in seconds.
Archiving service preserves all contact center call recordings; inbound, outbound, call transfers, voicemails and associated critical meta-data. With the added benefit of transcription and sentiment to complete the insights.
Customers prefer to connect with you on their terms. Get a holistic view of your customers' and agents' communication across all channel modes including chat, SMS, email and more.
Designed for Contact Center and deploys in minutes with everything needed to enable compliant archiving retention for Contact Center communications.
Disputes are unavoidable - retain, retrieve, and analyze contested calls quickly and efficiently. Customers can rely on recordings as proof of promises made by your company.
Call agents are at the front line in terms of effectively representing your products, resolving issues, and answering customers' questions. Review interactions for quality, feedback and coaching to develop skills, and expertise.
Preserve communications to comply with industry (PCI-DSS, HIPAA, FINRA, SEC, IIROC, etc), state, and local regulations. Regulators can rely on recordings for investigations, audits, or court proceedings.
Produce interactions promptly for litigation cases, investigations, and eDiscovery requirements. Better support identification, collection, and production of electronically stored communications.
Adopting a contact center as a service can revolutionize how you manage the customer experience. If your goals are to improve customer interactions, support your agents, and reduce costs, learn more about the possibilities of CCaaS by checking out Intermedia's Contact Center software.