Store, Search and Retrieve Business Communications

Securely back up your organization's Intermedia phone calls, meetings, chats and customer interactions, and ensure the information is easy to find whenever it's needed.

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Automatic Data Capture

Capture and back up content like calls, meetings, chats and SMS to help ensure your communications are preserved in one place.

Find What You Need

Powerful, contextual search to quickly find business conversations when you need them.

Support Compliance

Facilitates compliance with internal governance and regulatory requirements for retention, retrieval and security.

Security of Archived Data

Data is encrypted at rest and in transit, and multifactor authentication protects data from access by unauthorized users.

Intermedia Archiving

Tap into business information that's been shared via voice calls, meetings, chats, or customer interactions on the Intermedia platform.

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Our offer - 30-days rolling archiving retention Included with any UC License

Our offer - 30-days rolling archiving retention Included with any UC License Mobile

Find Information When You Need It

Automatically preserve, search and retrieve your critical business communications.

Automated data capture

Intermedia Archiving automatically captures chat, SMS, voice data and meetings without administrative or user action (after the initial activation).

Powerful contextual search

Indexes both content and metadata so users can access millions of archived files and refine searches using dozens of properties for results in seconds.

Seamless integration

Designed for Unite, Intermedia Archiving deploys in minutes with everything needed to enable compliant archiving for Intermedia communications.

Foundation for AI-driven Intelligence

Preserves a rich repository of institutional knowledge to enable more informed, efficient, productive, and smarter organizations.

Find Information When You Need It

Compliance and Security Capabilities

Lower the burden on your operations, compliance and legal teams by enabling fast, powerful search and retrieval.

Regulations and compliance

Supports HIPAA, FINRA, and MiFID II compliance programs, with optional WORM tamper-proof media storage to comply with SEC Rule 17a-4.

Data residency

Archiving addresses data residency requirements, supporting flexible deployments with data centers in US, Canadian and European locations.

Retention period

Choose to store phone and messaging data for as long as your business case requires with retention options of up to ten years.


Data is uploaded securely and encrypted in transit and at rest with multi-factor authentication to protect access and limit export to authorized users.


Why is Archiving Important in Business?

What is Intermedia Archiving?

Intermedia Archiving automatically captures and stores Unite chat, SMS, voice data and meetings without administrative or user action for continual data retention. It offers a secure, searchable information archive to help quickly identify and retrieve relevant interactions for productivity use cases, and to support compliance and regulatory retention requirements. The solution is fast and easy to deploy and provides a powerful contextual search capability based on a view of all users across different channels.

Tap into business information that’s been shared via calls, meetings, chats, SMS, and more.

Are you challenged with finding information from past digital conversations quickly? Do you operate in a regulated industry? Do you wish you had a more complete record of business interactions? Watch the video to learn how Intermedia Archiving helps you find critical business information when you need it.

Easy and Worry-Free

Easy to Deploy

Add Archiving to your Intermedia service with just a few clicks in our HostPilot® control panel.

Easy to Integrate

Tight integration with Intermedia Unite and Contact Center ensures data is captured and stored with full integrity.

Easy to Use

Quickly search archived calls, meeting, chats and SMS by sender, recipient, attachment type, etc., for easy retrieval.

Easy to Comply

Supports compliance with FINRA, HIPAA, GDPR, and other regulations.

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7 years certified

Recognized for Providing "An Outstanding Customer Service Experience" in Assisted Technical Support.

Plans and Pricing

Intermedia Archiving and Intermedia Unite

Intermedia Archiving is available with Intermedia Unite, our premier cloud communications solution for businesses of all sizes. See our plans and pricing today to learn more about keeping your Unite communications securely stored and easily accessible.

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Intermedia Archiving and Intermedia Contact Center

Protect your customer interactions with the addition of Archiving to Intermedia Contact Center, our premier CCaaS solution that enables businesses to manage their customer interactions through different channels and includes quality and workforce management tools to help businesses ensure a good customer experience.

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