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Intelligently route calls, chats, emails, and text messages to the right employee every time.
Automatically know who is calling and why to give your customers the top-tier service they expect.
AI Interaction Insights increases your capacity to help more customers and improve customer experience.
Drive more productivity and better customer experiences with Contact Center integrated with Unite.
Desk PhoneFree with Unite
HeadsetFree with Contact Center
Answer customers in sequence; minimize wait times.
Handle more concurrent inquiries and maintain happier customers and staff.
Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more.
Let customers connect with you on their terms. Intermedia Contact Center offers options for voice, chat, and email queues.
Go beyond inbound, with proactive outreach. Enhance audience engagement with multi-channel outreach capabilities.
Seamlessly access advanced call handling in Unite to manage customers and get back to collaborating with peers when done.
Effortlessly give Unite users access to call queues without needing to onboard them to a different application.
Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk, and meet while interacting with customers.
Access advanced call capabilities within Unite including Dialout, Callbacks, Relevant Caller Information, and Call Classifications.
Extensive built-in and customizable reports help visualize trends, identify friction points, and improve interactions.
Real-time customer insights speed agent-customer interactions and keep the team aligned.
Integrate with popular (or custom) productivity tools, with support for leading CRM systems, plus a set of open APIs.
Agents can work anywhere, meaning a greater talent pool. You can recruit the very best agents – regardless of location.
Monitor customer interactions in real-time and proactively make changes on-the-fly to be responsive to customer needs.
Actionable insights to make the right customer decisions at the right time. Both real-time and historical metrics, readily accessible.
Search call recordings by sentiment and keywords to focus supervisors on the conversations and topics that matter.
Coach frontline users as they actively interact with customers over voice calls, chats, and text.
Deploys 100% remotely for agents in any location, with remote installation, training, and support.
Intuitive communication tools mean delighted customers and happy, productive employees, everywhere.
Minimal setup requirements mean quick onboarding and happy customers, faster.
Plans geared to businesses of any size and industry – even those who don’t think they need Contact Center.
Intermedia has continually been there for us. We can count on them to deliver – timely, professionally, and wholly.
Operations Manager, L.A. County Department of Health Services
A PC Magazine Editors’ Choice for Cloud Communications
Enhance customer interactions and insights with smart routing, IVR, and extensive reporting.
Deliver the ultimate customer experience, with omni-channel, custom integrations, scheduling, and more.