AI Agent Assist
Intermedia's AI Agent Assist leverages real-time AI insights to equip your team with instant access to business-specific knowledge and personalized sentiment feedback. This powerful tool streamlines workflows through intelligent automation, including convenient post-call summaries, all within the familiar app your team already utilizes. By providing AI-enhanced guidance at every step, agents can confidently navigate interactions, leading to faster resolutions and significantly improved customer satisfaction. Enhance your customer engagement and transform team performance with Intermedia's AI Agent Assist.
MAKE EVERY AGENT YOUR BEST AGENT:
Before the Interaction
AI Call Summary – Provide agents with a concise summary of a returning customer's last interaction, to help them personalize the conversation and resolve the interaction faster.
During the Interaction
Real-time Access to Business Information – Agents can ask AI Assistant questions via chat
during customer calls to quickly retrieve business-specific information (e.g., company policies,
product information, or procedural guidelines) to consistently provide accurate answers and
improve first call resolution.
Live Sentiment Analysis: Keep conversations positive with real-time sentiment that
tells agents if the call is going in a positive or negative direction.
Real-Time Transcription: Provide agents with a live call transcript to quickly reference past
details, reduce errors, and respond more accurately to customer inquiries.
After the Interaction
AI Recap (Coming Soon): Agents immediately receive an editable summary of the call with action items to expedite documentation and help them quickly get back to helping more customers.
Easily create AI Assistants using AI Builder
With AI Builder, admins can easily create AI Assistants tailored to individual call queues by uploading
business-specific data — ensuring agents have quick access to relevant information like return
policies for support or product details for sales.
Real-Time Delivers Better Business Outcomes:
AI Agents Assist’s live sentiment analysis, transcription, access to business information, and post-call summary streamlines agent workflows, increases interaction effectiveness, and reduces manual effort that helps businesses to:
Increase Agent Bandwidth: Help agents quickly resolve calls with access to accurate, relevant information to increase the number of calls they can manage.
Fast-Track Onboarding: Empower new agents with real-time answers to build confidence, reduce frustration, and improve engagement from day one.
Reduce Handle Time: Get agents back to take the next call by automating post-call documentation.
Improve Customer Satisfaction: Resolve customer issues the first time with fewer call transfers by giving agents the information they need.