AI RECEPTIONIST

Never miss a call again.
Say hello to your AI Agent | Receptionist

Built-in AI Digital Teammate that answers, routes, and assists 24/7, with both calls and chats

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AI Agent | Receptionist
Experience an AI Agent | Receptionist Today! Call 425-278-6715 to Reach Radiant Renewal Med Spa
TRY ASKING THE AI AGENT QUESTIONS LIKE:
What kind of services do you offer? What are the benefits of a massage? Where are you located?

ALWAYS-ON CUSTOMER SERVICE, EVEN AFTER HOURS

24/7 instant response - available anytime, with no waiting times.

SCALE WITHOUT EXTRA STAFF

Handles repetitive, low-level tasks automatically: FAQs, booking, appointment scheduling, screening.

CAPTURE EVERY LEAD

Reduces human agent call volumes. All calls are answered and appointments booked instantly (no callback delays).

SIMPLE SETUP

Launch quickly in Unite or Contact Center and adjust settings whenever you need. Ideal for small businesses.

Meet Your Always-On AI Agent

See how AI Agent | Receptionist transforms inbound call handling with natural, conversational voice automation built directly into Intermedia Unite and Contact Center.

Always available and easy to deploy, it helps businesses deliver professional, responsive call experiences without adding complexity or staff.

Watch how it works and imagine what answering every call could mean for your business.

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FEATURES

Answers Every Call

Never miss an opportunity because no one was available to pick up. AI Receptionist answers calls instantly and interacts with callers with natural language

CHOOSE YOUR VOICE AND TONE

Select a voice AI that aligns with your business, from professional and polished to warm and conversational.

RESPONDS NATURALLY TO EVERY CALLER

Customers can speak in their own words, and the AI understands intent and responds in a fluid, human-like way.

24/7 AVAILABILITY

Avoid missed calls and provide consistent coverage after hours, during peak periods, or on holidays

AI Receptionist answers every call

FEATURES

Handles Routine Inquiries Automatically

Free up your team by letting AI Receptionist manage common questions and repetitive requests

ANSWERS FAQS

Provide consistent responses to the common questions you receive every day.

SHARES BUSINESS HOURS AND BASIC INFORMATION

Address simple inquiries without tying up staff.

BUILT-IN GUARDRAILS

Define which topics the AI Receptionist should and should not discuss.

EASY UPDATES

Modify FAQs anytime, so answers stay current as your business evolves.

AI Receptionist handles routine inquiries

FEATURES

Intelligently Routes Calls to the Right Person

When a call requires human agents, AI Receptionist ensures it reaches the right person with context

TONE-BASED ESCALATION

Detect urgency or frustration and escalate to the appropriate human receptionist or customer agent.

INTENT ROUTING (FOR CONTACT CENTER)

Identify what the caller needs and direct them to the right team the first time, ensuring customer satisfaction is maintained.

CONVERSATION SUMMARIES FOR AGENTS (FOR CONTACT CENTER)

Provide a brief overview of what was already discussed so agents have context without asking customers to repeat themselves.

AI Receptionist routes calls intelligently

FEATURES

Schedules Appointments and Manages Follow-Up

Turn conversations into confirmed meetings without manual coordination

CALENDAR INTEGRATIONS

Works with Outlook, iCal, and Google Calendar.

AVAILABILITY CHECKS

Finds open time slots and confirms appointments in real time.

COLLECTS CONTACT DETAILS

Gathers the information your team needs before the meeting, including phone number, email, and more.

RESCHEDULE AND CANCEL OPTIONS

Lets customers adjust appointments without calling back.

AI Receptionist schedules appointments

FAQ

Frequently Asked Questions

AI Agent | Receptionist is designed to manage routine and repetitive inbound call types, including:

  • General business questions such as hours, services, pricing, directions, and policies
  • Scheduling requests including booking, rescheduling, and cancellations
  • Escalation to a designated phone number assigned to a:
    • Person
    • Queue
    • Hunt group
    • Live agent (Contact Center only)

If the AI Agent cannot address the request or the caller asks to speak with a human, the system automatically escalates the call to the configured destination to ensure the caller reaches the appropriate next step.

AI Agent | Receptionist enhances the customer experience from the first point of contact.

By providing immediate responses and reducing wait times, it minimizes frustration caused by missed calls or long holds. Callers are directed quickly to the information or person they need, helping improve satisfaction and overall experience.

AI Agent | Receptionist uses the business information and FAQs entered during setup in AI Builder.

This includes details such as business hours, services, policies, pricing, and any custom FAQ content provided by the business.

During Open Beta, the agent does not pull data from external websites, CRMs, or knowledge bases. It relies only on the information configured directly in AI Builder.

If the AI Agent receives a question it cannot answer or does not recognize, it activates its escalation behavior.

Depending on the situation, the agent may inform the caller that the information is unavailable or automatically trigger an escalation to a designated destination.

If the AI Agent cannot fulfill the caller's request, the caller asks for a human, or the conversation becomes unproductive, the AI Agent automatically initiates an escalation.

The call is routed to the phone number configured by the account administrator in the Escalation section of the AI Agent settings.

Administrators can assign this number to a live agent, call queue, hunt group, or another designated destination.

Intermedia Contact
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1.844.221.2395
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