Run Your Business More Effectively with Intermedia AI

Intermedia AI (previously known as Spark AI) is a suite of AI Assistants and AI Agents embedded across Intermedia’s unified communications and collaboration platform. It helps teams work more efficiently by automating tasks, analyzing conversations, and enhancing customer and employee interactions in real time.

An AI Assistant supports people by helping with tasks like call summaries, content creation, email summarization, translation, and real-time suggestions.

An AI Agent acts as a virtual worker, handling tasks independently—such as answering calls, routing inquiries, or managing routine customer interactions—without human involvement.

Intermedia AI reduces manual work by automating note-taking, generating call and meeting summaries, surfacing insights from conversations, and providing next-best-action recommendations. This allows employees to focus on higher-value work instead of administrative tasks.

Yes. Intermedia AI is natively integrated into the Unite UCaaS platform, so users can access AI capabilities directly within their existing calling, messaging, and collaboration workflows—without switching tools or apps.

AI Call Recap uses conversational AI to analyze recorded calls and meetings. It automatically generates transcriptions, summaries, sentiment analysis, and topic breakdowns, giving teams a complete post-call overview with no manual effort.

Yes. Intermedia AI includes Agent Assist and Supervisor Assist capabilities designed for contact center and customer experience teams. These tools provide real-time response suggestions, conversation insights, quality monitoring, and coaching recommendations.

AI Supervisor Assist analyzes live and recorded conversations to identify trends, sentiment shifts, compliance risks, and coaching opportunities. Supervisors can monitor performance in real time and intervene when needed.

Absolutely. Sales teams use Intermedia AI for call summaries, follow-up insights, sentiment analysis, and conversation intelligence, helping them improve deal outcomes and reduce time spent on manual CRM updates.

Yes. Intermedia AI is built on enterprise-grade security, with strong data governance and privacy controls. Customer data is protected according to Intermedia’s security, compliance, and responsible AI principles.

Intermedia AI is designed to support multiple roles—sales, customer service, supervisors, and front-office teams—and is adaptable across industries such as healthcare, automotive, education, and more.

The AI Receptionist (coming soon) is an AI-powered virtual receptionist that greets callers, answers common questions, routes calls intelligently, and schedules appointments—providing a professional, always-on caller experience without adding staff.

No. Intermedia AI is designed to be intuitive and easy to use. AI features are embedded directly into everyday workflows, so teams can start benefiting from AI without specialized training or technical knowledge.