AI That Works Where You Work

Seamlessly integrated within our Intelligent Communications Platform, Intermedia AI technology is transforming how businesses work.

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By harnessing the power of Generative AI, Large Language Models, and Natural Language Processing, Intermedia AI technology is helping businesses both large and small enhance employee collaboration and customer care, protect their IP, and realize greater mobility, efficiency, productivity, and cost savings.

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Greater Efficiency & Productivity

Intermedia Unite utilizes our AI technology to help supercharge workplace efficiency and productivity through communication enhancements that unlock your team's true potential.

AI Call Recap

AI Call Recap automatically analyzes your recorded calls and delivers a complete post-call package - transcription, sentiment, topic breakdown, and summary. Simplifies workflows and meeting follow-ups and elevates customer interactions.

AI Meeting Recap

Automatically transcribes and summarizes meetings, delivering action items, key topics, and transcripts. Saves time, boosts engagement, and ensures clear next steps for every participant.

AI Assistant

AI Assistant streamlines routine and complex tasks—writing content, summarizing emails, translating text, solving problems, generating code, and more—without leaving the Unite app.

AI Topics & Trends (Coming Soon)

Surfaces recurring customer issues, sentiment shifts, and conversation patterns across calls. Equips managers to coach effectively, identify blind spots, and make data-driven decisions.

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SENTIMENT ANALYSIS

Automatically identify the key information and emotional tone of your customer calls and categorize them as positive, negative, or neutral.

AI AGENT

Let our AI Agent intelligently chat with customers, quickly interpret their needs, and efficiently route them through your support experience.

AI INTERACTION SUMMARY

Fast track call documentation with automated and call summaries for supervisor reviews.

WORKFLOW AUTOMATION

Flag customer interactions based on keywords and automatically assign them to your quality assurance analysts for review.

TRANSCRIPTION REDACTION

Automatically redact sensitive content from call transcriptions to protect customer privacy and facilitate compliance.

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Greater Customer Care

Intermedia AI technology within our Intelligent Contact Center solution empowers businesses with the intelligent insights they need to deliver exceptional customer experiences at every touchpoint.