Updates to Intermedia’s HostPilot Control Panel Simplify Hosted Communications, Enable Service Status Updates Via Text Message

Small and mid-size businesses including GoldMail adopt new features


Intermedia, the world's largest Microsoft Exchange hosting provider, today enhanced its HostPilot™ Control Panel with tools that further simplify customer control over their hosted Exchange and other hosted business communications. Part of HostPilot Control panel release 1.51, the new tools save customers time by securely extending additional administrative controls – such as password changes and call forwarding – to end users. The release also offers new options for customers to monitor their service status, including via SMS text message updates. The features are immediately available to all Intermedia customers.

"We don't want to worry about managing the infrastructure ourselves," says Mark Pierce, VP of business development and sales, GoldMail. "With Intermedia we have the uptime, stability and service we need for our business communications for an affordable monthly fee. We can focus on building our business, not on maintaining our email platform. Transparency into our account’s service status also makes a difference. We can get updates in HostPilot and, with the latest updates, automatically by text message to our cell phones."

HostPilot Control Panel provides business owners and IT managers with a single point of control over their Intermedia-hosted communications services. Its intuitive features enable complex Exchange administration – such as remotely wiping data from a lost BlackBerry Wireless Handheld™ – to be delegated to non-technical staff.

Highlights of the release include:

"These updates are part of our continued effort to improve the service we provide our customers," says Jonathan McCormick, COO, Intermedia. "We keep the small and medium-sized business in mind when we look to develop new features and increase customer control over their business communications."