Leading cloud provider recognized for excellence in both Customer Service and Sales
Intermedia, a leading cloud communications and collaboration provider, today announced that it has been presented with two Sales & Customer Service Stevie® Awards. Intermedia secured Silver status in the following categories:
- Customer Service Department of the Year
- Sales Distinction of the Year
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes seven of the world’s leading business awards programs, also including the prestigious American Business AwardsSMand International Business Awards®.
More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
“Whether we’re advising a customer or partner on the feature, security, mobility or cost benefits of moving to the cloud, or helping them solve technical issues, Intermedia’s approach to communication and collaboration is world-class,” said Michael Gold, CEO of Intermedia. “I’m incredibly proud of the terrific job our Intermedia team does of delighting our more than 110,000 customers and 6,500 partners. Due to our consistent focus on improvement and excellence, we continue to receive recognition from prominent organizations like the Stevies, J.D. Power, and the Technology Services Industry Association (TSIA) for the quality of our technical support and also, in the case of the Stevies, for the quality of our sales team.”
Customer Service Department of the Year
Support is a key Intermedia differentiator. In fact, Intermedia is the only business cloud application provider to have twice been certified by J.D. Power for its superior 24/7 technical support. To complement a growing user base and product portfolio, Intermedia rolled out a new unified support model, along with hiring dozens of additional support staff at all levels. Today, customers and partners turn to one source of support for speedy access to assistance and resolutions.
Sales Distinction of the Year
Rather than focus on the performance of a named sales department, this category recognizes sales-related achievements across the entire company or organization. Similar to the customer service team, Intermedia has built its sales organization around executional excellence. On top of the company’s 360° approach to partner success, Intermedia made investments across nearly every sales function to optimize enablement and help partners scale more rapidly. Intermedia also continues to build on top of a core technology platform to address evolving market needs with new offerings such as Intermedia Unite™. As a result, Intermedia had a record-breaking year in 2017 and scaled its channel business at an accelerated rate with more than 80% of sales coming through the channel today – up from 70% at the start of 2017. The company is well-positioned for even greater success in 2018.
“All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition,” said Stevie Awards president Michael Gallagher.
The awards were presented to honorees during a gala banquet on Friday, February 23 at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S.A. and several other nations attended. For more details, including a list of the winners, visit www.StevieAwards.com/sales.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Intermedia is a Unified Communications as a Service (UCaaS) and business cloud email provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. More than 110,000 business customers and 6,500 active partners rely on Intermedia for greater reliability and productivity. Intermedia’s broad yet tightly integrated suite of cloud applications is managed through one intuitive point of control, and Intermedia services are backed by a 99.999% uptime service level agreement (SLA). Offerings include cloud voice, web/video/content sharing and conferencing, chat, presence, file backup, sync and share, business email, identity and access management, security, archiving, and more.
Intermedia’s 360° approach to partner success makes it easy for channel partners to sell, set up, manage, and support the cloud while achieving strong margins and creating attractive new revenue streams through both branded and private label programs.
Intermedia is the only business cloud application provider to have twice been certified by J.D. Power for its superior 24/7 technical support in 2016 and 2017. For more information, visit Intermedia.net or connect with us on LinkedIn, Twitter, or Facebook.
Intermedia Unite is either a registered trademark or trademark of Intermedia.net, Inc. in the United States and/or other countries. J.D. Power 2017 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com.