Solution Providers Recognize Intermedia as a Best-in-Class Channel Provider in the Support, Partnership, and Managed Services Categories
Mountain View, CA, August 19, 2018 – Intermedia, a leading cloud communications and collaboration provider to SMBs and the partners that serve them, announced today that it has emerged the winner in the Collaboration [Support Winner, Partnership Winner, Managed & Cloud Services Winner] category of CRN®’s 2018 Annual Report Card (ARC) awards program. The Annual Report Card summarizes results from a comprehensive survey that details solution provider satisfaction across product innovation, support, and partnership for the hardware, services and software vendors they team up with. The vendors with the highest ratings are named to the prestigious Annual Report Card list of winners and celebrated as best-in-class by their partners. The results also provide the IT vendor community with valuable feedback—directly from their solution providers—that can be used to refine product offerings, enhance support offerings, and improve communication with partners.
Intermedia has developed a tightly integrated suite of cloud-based UCaaS and business applications that enable SMBs to be more productive, collaborative, and mobile. To help their more than 6,500 active channel partners achieve greater success, Intermedia offers a powerful set of tools, content, and support that delivers everything a partner may need to sell more, and win more – before, during and after the sale. Intermedia’s Partner Program provides the flexibility to sell under the Intermedia brand or private label, a full library of brandable sales and marketing materials, a Partner Concierge Desk to assist in quoting and provisioning, handling billing and complex taxation issues for partners, and much more.
“Many solution providers claim to be partner first, but Intermedia actually puts its partners at the center of it all,” said Eric Martorano, Chief Revenue Officer, Intermedia. “By surrounding our partners with everything they need to be successful and profitable, they can realize higher margins and healthy and new recurring revenue streams, as well as longer-term customer relationships. The features of our partner program are designed to help our partners focus more on selling versus the common margin-pinching motions they may experience elsewhere, and being recognized by CRN’s Annual Report Card is validation that our investments are resonating with our partners and their customers.”
This year’s group of honorees was selected from the results of an in-depth, invitation-only survey by The Channel Company’s research team. More than 3,000 solution providers were asked to evaluate their satisfaction with more than 65 vendor partners in 24 major product categories. The winners will be honored throughout The Channel Company’s XChange 2018 conference, taking place August 19-21st in San Antonio, TX.
“An ARC award is one of the industry’s most prestigious honors. It symbolizes a vendor’s dedication to delivering high quality and innovative product and program offerings to their channel partners,” said Bob Skelley, CEO, The Channel Company. “CRN’s Annual Report Card provides solution providers with the rare opportunity to offer their invaluable insight on vendors’ products and services, as well as their partner programs. As a result, the technology suppliers are equipped with actionable feedback to bolster their efforts to remain the best-of-the-best. Congratulations to each of this year’s ARC award winners—we look forward to honoring them at our XChange 2018 conference this August.”
The 2018 Annual Report Card results can be viewed online at www.crn.com/arc and will be featured in the October issue of CRN.
Intermedia is a Unified Communications as a Service (UCaaS) and business cloud email provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. More than 110,000 business customers and 6,500 active partners rely on Intermedia for greater reliability and productivity. Intermedia’s broad yet tightly integrated suite of cloud applications is managed through one intuitive point of control, and Intermedia services are backed by a 99.999% uptime service level agreement (SLA). Offerings include cloud voice, web/video/content sharing and conferencing, presence, file backup, sync and share, business email, identity and access management, security, archiving, and more.
Intermedia’s 360° approach to partner success makes it easy for channel partners to sell, set up, manage, and support the cloud while achieving strong margins and creating attractive new revenue streams through both branded and private label programs.
Intermedia is the only business cloud application provider to have twice been certified by J.D. Power for its superior 24/7 technical support in 2016 and 2017. For more information, visit Our Website, or connect with us on LinkedIn, Twitter, or Facebook.
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