Intermedia Named a Market Visionary’ in Gartner’s U.S. UCaaS (Unified Communications as a Service) Magic Quadrant

Intermedia's Office in the Cloud offers UCaaS services such as integrated telephony, messaging, presence, email and other communications services.


Intermedia, the world’s largest one-stop shop for cloud IT services and business applications, announced today that Gartner, Inc., has named it in the ‘Visionaries’ quadrant in the Magic Quadrant for Unified Communications as a Service, North America (published November 5, 2013).

As a visionary, Intermedia’s Office in the Cloud™ suite of services is recognized by Gartner for its “ability to execute” and “completeness of vision.”

Intermedia’s Office in the Cloud offers the most complete cloud-based unified communications platform. It includes core unified communications functionality (telephony, messaging, presence, email); related services (file sync and share, conference calling, email archiving, Outlook backup) and even infrastructure services such as SIP Trunking.

Because all the Office in the Cloud services are tightly integrated and easy to use, users benefit from a number of unique unified communications capabilities such as voicemail-to-email, calendar integration with rich presence, Microsoft Lync click-to-call and rich presence integration with Hosted PBX, and Intermedia CallScape for Outlook click-to-call as well as Salesforce/eAgent CRM integration.

Users, administrators and partners can easily provision and manage users and services from HostPilot, Intermedia’s central control panel. By sharing settings across every service and device, Intermedia customers can create tremendous cross-service efficiencies. All of Intermedia’s UCaaS services are highly secure and fully mobile.

“We believe that Intermedia’s position in Gartner’s UCaaS Magic Quadrant validates our vision of a tightly-integrated one-stop shop for cloud IT services for SMBs,” said Michael Gold, president of Intermedia. “We’re excited that Gartner has recognized our vision of simplicity, integration and unification that users, admins and partners at SMBs demand for their UCaaS services.”

Beyond UCaaS: Pioneering the ‘Business Cloud Platform’

While many of the other companies in Gartner’s UCaaS Magic Quadrant focus solely on the unified communications space, Intermedia is a leader in multiple categories. It is the largest third-party provider of hosted Microsoft Exchange in the world. With its recent acquisition of Telanetix and their AccessLine brand of voice services, Intermedia is also one of the world’s largest Hosted PBX providers.

Intermedia’s tightly integrated suite of services actually stretch beyond Gartner’s boundaries of UCaaS to encompass what Intermedia calls “the Business Cloud Platform." One such service is SecuriSync, a proprietary file sync and share service that offers business-grade protection, Office and Outlook integration and, for partners, a white-labeled version to avoid channel conflict. Additionally, with its recent acquisition of SaaSID, Intermedia will expand into identity management and access control to allow its SMB customers to consolidate management of all their cloud IT services from any vendor into a single online control panel – which is the very definition of a Business Cloud Platform.

“Intermedia’s UCaaS solution offers a unique combination of Microsoft applications and our own enhanced telephony and IT capabilities,” says Gold. “But our services extend beyond UCaaS to include a deep portfolio of IT services such as security, storage, SIP trunking, file sharing and mobile device management – all backed by our famous worry-free experience.”

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in their research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Intermedia

Intermedia is the world’s largest one-stop shop for cloud IT services and business applications. Its Office in the Cloud™ delivers the essential services that SMBs need to do business – including hosted Exchange, Hosted PBX, SecuriSync file sync and share, security, mobility and more.

All of Intermedia’s services are pre-integrated for a seamless user experience. They’re all managed via Intermedia’s HostPilot® control panel, with just one login, one password, one bill and one source of support – creating tremendous cross-service efficiencies for both users and IT administrators. And they all offer enterprise-grade security, 99.999% availability and 24/7 customer care to assure a worry-free experience.

Founded in 1995, Intermedia was the first to offer hosted Microsoft Exchange. And with 90,000 customers and 700,000 users, it’s the world’s largest provider of hosted Exchange outside of Microsoft itself.

Intermedia also enables over 13,500 channel partners – including VARs, MSPs, telcos and cable companies – to sell cloud services under their own brand, with full control over billing, pricing and every other element of their customer relationships.

Intermedia’s 600 employees in 3 countries manage 10 datacenters to power its Office in the Cloud – and to assure its famous worry-free experience. Learn more at

Media Contact:

Kristen Berry, (650) 691-7318, [email protected]