Independent testing company, HosTest.net, gives Intermedia 5.0 score in accuracy and completeness of support
Intermedia, the global leader in Microsoft Exchange and Web hosting, is one of just three hosting providers to have earned a perfect score for technical support in recent independent testing. The survey, by the leading auditor of hosting technical support, HosTest.net, tested 50 major hosting providers and rated them by quality of answers.
"As the leading independent auditor of customer support quality at hosting companies, HosTest.net regularly tests providers on both the speed and accuracy of their technical support," said Jan Horna of HosTest.net. "In our survey of 50 major hosting providers worldwide, Intermedia received full marks, a 5.0 rating, for the quality of its support - one of only three companies to receive a perfect score."
To test the hosting providers, HosTest.net submitted a variety of tech support questions during November 2006 and rated the companies on a five-point scale for accuracy and completeness. A perfect rating of 5.0 was given only when the hosting company provided "the perfect answer that reflects all particular questions, includes comprehensive description of the problem with link, price and solution examples attached if applicable."
Offering hosting services since 1995, Intermedia prides itself on its superior support team, which is available 24x7 and does not default to "emergency support" during off-peak hours. As the world leader in Microsoft Exchange and Web hosting for small and medium businesses, the company understands the importance of supporting its customers. Intermedia was also recently recognized as a 2006 Top 10 Award Winner for Dedicated Servers by HostReview's Web Host Awards.
"Receiving a perfect score for technical support from HosTest.net once again affirms our leadership in our market and our commitment to providing our customers with the best Exchange and Web hosting services available," said Serguei Sofinski, CEO of Intermedia. "Our high-quality support team is a major differentiator for us, and it is great to see their hard work and superior knowledge recognized."
Intermedia is a Microsoft Gold Certified partner, and companies looking for hosting services know that Intermedia will provide unparalleled uptime, the absolute best in 24x7 support, as well as technical knowledge of the highest level.
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