Intermedia Again Named a ‘Visionary’ in Gartner’s UCaaS (Unified Communications as a Service) Magic Quadrant, Multiregional

Intermedia’s Office in the Cloud™ integrates UCaaS services such as telephony, messaging, presence, email and other communications services.


Intermedia, a one-stop shop for cloud business applications, announced today that Gartner, Inc. has named it in the ‘Visionaries’ quadrant in the Magic Quadrant for Unified Communications as a Service, Multiregional (published August 28, 2014).

As a visionary, Intermedia is recognized by Gartner for its “ability to execute” and “completeness of vision” for its Office in the Cloud solution.

Intermedia’s Office in the Cloud integrates core unified communications (UC) functionality (telephony, messaging, presence, email), related services (file sync and share, conference calling, email archiving, Outlook backup) and even infrastructure services such as SIP Trunking.

Intermedia’s services are tightly integrated and easy to use. This integration enables compelling UCaaS capabilities such as voicemail-to-email, calendar integration with rich presence, Microsoft Lync® click-to-call and rich presence integration with Hosted PBX, and Intermedia CallScape for Outlook® click-to-call as well as Salesforce/eAgent CRM integration.

With control centralized in Intermedia’s HostPilot® control panel, admins and partners can easily provision and manage their users, devices and services. Shared settings across services and devices enable significant cross-service efficiencies. Intermedia’s UCaaS services are secure and fully mobile.

“Intermedia’s vision is to provide an integrated, one-stop shop for cloud IT, and we believe that our position in Gartner’s UCaaS Magic Quadrant validates this vision,” said Michael Gold, President of Intermedia. “Our customers and partners benefit from our deep portfolio beyond UCaaS and the power of our HostPilot control panel to integrate and unify the experience.”

Beyond UCaaS: Pioneering the ‘Business Cloud Platform’

While Gartner’s focus for this Magic Quadrant was on the unified communications space, Intermedia’s Office in the Cloud is a leader across many other categories. It is the largest independent provider of hosted Microsoft Exchange in the world and a leading Hosted PBX provider.

In fact, Intermedia’s tightly integrated suite of services actually stretch beyond Gartner’s parameters of UCaaS to encompass what Intermedia calls “the Business Cloud Platform.” One such service is SecuriSync®, a proprietary file sync and share service that offers business-grade protection, Office and Outlook integration and, for partners, a grey-labeled version to avoid channel conflict. Additionally, the Intermedia AppIDTM single sign-on service improves security while reducing support costs and cutting down on wasted app licenses. This provides an essential IT service that is integrated into Intermedia’s Office in the Cloud for a unified user and admin experience that extends beyond communications and collaboration.

“Intermedia’s UCaaS solution offers a compelling combination of Microsoft applications and our own enhanced telephony and IT capabilities,” said Gold. “But our services extend beyond UCaaS to include a deep portfolio of IT services such as security, storage, SIP trunking, file sharing and mobile device management – all backed by our famous worry-free experience.”

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in their research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Intermedia

Intermedia is a one-stop shop for cloud business applications. Its Office in the Cloud™ suite integrates the essential IT services that SMBs need to do business, including email, voice, file sync and share, single sign-on, security, mobility, archiving and more. Office in the Cloud goes beyond unified communications to encompass a much wider breadth of fundamental IT services, all delivered by a single provider.

Think of Office in the Cloud as your “Business Cloud Platform.” Intermedia’s services are integrated into its HostPilot® Control Panel. There’s just one login, one password, one bill and one source of support, which creates significant cross-service efficiencies for both users and IT administrators. Intermedia offers enterprise-grade security, a 99.999% uptime guarantee and 24/7 phone support with typical hold times of less than 60 seconds.

Intermedia serves over 60,000 businesses and has more than 5,000 active partners, including VARs, MSPs, telcos and cable companies. Its award-winning Partner Program lets partners sell under their own brand with full control over billing, pricing and every other element of their customer relationships. Intermedia is the world’s largest independent provider of hosted Exchange.

Intermedia has over 600 employees worldwide who manage numerous datacenters to power its Office in the Cloud—and who work relentlessly to assure customers and partners of a Worry-free Experience™.

Microsoft Lync and Outlook are registered trademarks of Microsoft Corporation.

Media contacts

Kristen Berry
(650) 691-7318
[email protected]