Intermedia Adds Hosted Microsoft Dynamics CRM 4.0 to Channel Offering

Fully customizable CRM solution extends company's collaboration portfolio


Intermedia, the leading software as a service (SaaS) provider specializing in messaging and collaboration solutions, has announced that it is now offering Microsoft Dynamics CRM 4.0 as a hosted service through its private label channel partners. This offering extends Intermedia's reach within the productivity and collaboration space, offering an easily deployable and customizable customer relationship management (CRM) solution to its existing hosted Exchange email and collaboration, SharePoint collaboration platform and Office Communications Server instant messaging and presence services.

Unlike other one-size-fits-all hosted CRM offerings, Intermedia's hosted Microsoft Dynamics CRM 4.0 is customizable to the specific needs of the individual end customer. This level of customization is possible because each CRM customer is guaranteed its own virtual dedicated server. Other vendors rely on shared server infrastructure and a basic control panel which limit their ability to meet every customer's specific needs. With Intermedia's new offering, customers gain a clear competitive edge because they are able to narrow sales leads, tactics, and sales and marketing campaigns to their unique core competencies and market demands. Intermedia's channel partners gain an enhanced revenue stream from the opportunity to fine-tune and tailor the CRM solution to the needs of each customer.

"Intermedia's hosted Dynamics CRM 4.0 enables us to add a high-margin recurring revenue stream offering into our product mix that tightly integrates into our existing hosted Exchange offerings," said Joseph Kowalenko, President of a mid-sized Chicago-based managed services provider, and a Intermedia channel partner. "The flexibility of their service enables us to customize solutions for our customers, making us much more relevant to them than standard off-the-shelf software."

"CRM has become a business critical application because optimizing and tracking the sales process has become more and more important to increasing sales and growing customer relationships," said Serguei Sofinski, Intermedia's CEO. "We're excited to provide a solution that will help our partners meet the specific needs of individual businesses, in turn allowing them to increase revenue and form closer relationships with their customers."

In addition to customization benefits, Intermedia's Microsoft Dynamics CRM 4.0 is tightly integrated with Microsoft Exchange and Outlook, allowing a minimal learning curve and quick return on investment. It can be fully synchronized with email, tasks, contacts and calendars. Users can also seamlessly export data into Excel for fast analysis and reporting.

Businesses around the globe looking for a trusted provider of and partner for hosted and private label SaaS, including Microsoft Dynamics CRM 4.0, Microsoft Exchange 2007, SharePoint, Office Communications Server 2007, visit Intermedia's Web site at