Frost & Sullivan Recognizes Intermedia for the Exceptional Value and Performance Offered by Intermedia Unite™, Its SMB-focused Cloud Communication Solution

Leading cloud provider’s broad solutions portfolio and keen focus on service quality and reliability greatly enrich customers’ purchase and ownership experiences


SANTA CLARA, Calif. — February 20, 2019 — Based on its recent analysis of the North American cloud communications and collaboration market, Frost & Sullivan recognizes Intermedia with the 2018 North American Price/Performance Value Leadership Award for developing Intermedia Unite®—a powerful and reliable cloud service solution specifically for the small and medium businesses (SMB) segment. Its attractive features, ease of use, service quality, and reliability enable Intermedia to deliver outstanding purchase and ownership experiences to its customers and the channel partners that serve them.

Intermedia Unite is a comprehensive, integrated, Unified Communications as a Service (UCaaS) suite that consists of cloud PBX; audio, Web, and video conferencing; team chat and presence; desktop and mobile soft clients; voicemail and transcription; and file backup and share. The voice and conferencing components of Intermedia Unite are comparable to leading competitors’ offerings. But what sets it apart is its distinctive SecuriSync® backup and file sharing features for SMBs looking for a one-stop shop for both communications and file management services.

Intermedia demonstrates its uncompromising approach to service reliability and security in a number of ways. This includes its fully redundant, self-healing, and SOC 2 Type II-audited network that delivers close to 3 billion minutes of service per year. Intermedia’s business continuity measures enable customers to continue to use Unite in the event of a power or Internet failure. Intermedia’s VoIP Scout™ tool allows partners to check the quality of customer networks before installation and proactively address issues before they can potentially impact reliability.

"Unlike many first-generation hosted IP telephony companies that compromised service performance for cost efficiency, Intermedia demonstrates strong commitment to service quality and reliability. Most providers offer service level agreements (SLAs) that back only 99.99 percent service uptime, whereas Intermedia financially backs SLAs that guarantee 99.999 percent service availability. This makes it one of the few participants to ensure ‘five nines’ of actual service availability in a year," said Elka Popova, VP of Industry Research.

Each year, Frost & Sullivan presents this award to a company that has developed a product to suit market and client needs. The award lauds the price competitiveness, features, ease of product use, and the service effectiveness of the recipient company.

“We are honored to be recognized by Frost & Sullivan, a company that, for over 50 years, has recognized the companies that are the leaders in their respective fields,” said Michael Gold, CEO of Intermedia. “Our mission at Intermedia is simple, and that is to provide SMBs and the channel partners that serve them with technology that is easy-to-use, secure, reliable, and affordable - and then to back it with outstanding 24/7 support. Intermedia Unite was created to meet the needs of the modern SMB - an all-in-one Unified Communications and Collaboration service that delivers crystal clear call quality, greater mobility, and the features that enable versatile, seamless communication in the office or in the field. This prestigious award only helps to further validate our efforts and is a reflection of all the hard work, dedication, and ingenuity of everyone here at Intermedia.” 

"Intermedia also stands out among competitors with its strong focus on channel support and service quality delivered through its sales partners. Indeed, to ensure top-notch customer purchase and ownership experiences, Intermedia requires its partners to be certified by the Intermedia University before they can sell Unite," noted Popova. "With its comprehensive services portfolio, strong track record, and continued focus on innovation, Intermedia inspires trust among cloud services investment decision makers and has positioned itself for greater customer retention and acquisition."

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

About Intermedia

Intermedia is a Unified Communications as a Service (UCaaS) and business cloud email provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. More than 120,000 business customers and 6,600 active partners rely on Intermedia for greater reliability and productivity. Intermedia’s broad yet tightly integrated suite of cloud applications is managed through one intuitive point of control, and Intermedia services are backed by a 99.999% uptime service level agreement (SLA). Solutions include Intermedia Unite - the all-in-one cloud communications and collaboration platform that combines a full-featured phone system with web and video conferencing, team chat, file sharing and backup, and much more, with the desktop and mobile apps that allow for anytime access from virtually any device - as well as business email, identity and access management, security, and archiving.

Intermedia’s 360° approach to partner success makes it easy for channel partners to sell, set up, manage, and support the cloud while achieving strong margins and creating attractive new revenue streams through both branded and private label programs.

Intermedia is the only business cloud application provider to have been certified by J.D. Power for its superior 24/7 technical support three years in a row – 2016, 2017, and 2018. For more information, visit our website, or connect with us on LinkedIn, Twitter, or Facebook.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector, and the investment community. Contact us: Start the discussion.



Claudia Toscano

P: 210.477.8417

E: [email protected]



Intermedia contacts:

Rob Gold



[email protected]


Katie Halloran

LEWIS for Intermedia


[email protected]


Intermedia Unite, SecuriSync and VoIP Scout are either registered trademarks or trademarks of, Inc. in the United States and/or other countries.

J.D. Power 2018 Certified Assisted Technical Support Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit or