1.800.379.7729 | Support: 3 | Sales: 2 | Partner: 1
Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog.
Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation.
Rob Oscanyan
Intermedia
With Intermedia Unite®, a full office communications suite goes wherever you go.
Recognized for excellence in cloud communications and customer support for the 9th year in a row.
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"A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…"
Mark Sher
"AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center."
Robert Handel
Senior Vice President of Cloud Strategy, LDI
From Day 1 to every day after, Intermedia ensures your business gets a seamless onboarding experience and award-winning support.
Get started quickly with expert account setup and smooth migration—no interruptions, no data loss.
Access J.D. Power-certified customer service anytime, so your team stays productive, and issues are resolved fast.
Training, certification, and side-by-side guidance equip our partners to onboard and support their customers confidently.
Onboarding
Assess account requirements and build your onboarding schedule
Discover and define account parameters like call flows, email routing, security settings
Set up the portal, provision users, migrate data, order hardware, etc.
Test and verify that account elements are correct and data is successfully migrated
Go live! Follow up to ensure everything is working correctly and users are trained
"The engagement from our account managers is amazing, and everyone we deal with always seems willing to help. You can tell when a vendor is a truly partner-first organization, and Intermedia is one of those companies!"
Marc Umstead
President, Plus 1 Technology
"[Intermedia] makes technology better and is competitive with costs. I don’t think you could find another vendor that provides that kind of attention and support. They’re a true partner."
Jeremy Reed
President, ITN
"The way we implemented the solution had to be easier than the current way we were doing things. We wanted improvement in our admin tools, as well as those for the customer portal, and we found that with Intermedia."
MICHAEL COOK
President & Co-Owner, Maryland Telephone
Support
Microsoft and Cisco certified specialists with product-specific expertise (SSVVP & SSCA, Sonic Wall, etc.)
You can request a 90-day review of all your support cases to help spot trends and recurring issues that we can solve proactively.
We don’t pressure our team members on call length. What matters is resolving your case on the first call and your satisfaction.
Your account history is available to the entire support team. Each of us has the context to solve your problems.
We don’t enforce a threshold for phone support. Admins can call us for help with any issue.
We’ll survey your satisfaction after every call. And we’ll contact you periodically to ask how we can better meet your needs.
Need Help with Your Intermedia Solutions? Visit our Support Center to find quick answers to most questions.
Intermedia partners get access to online courses, live workshops, and hands-on support – everything needed to onboard and support your own customers with confidence.