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Intermedia Legal

Your one-stop shop for Intermedia-related legal information

Select your region:

  • USA

  • Canada

  • Product Agreements
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Product Agreements

Below, for the listed Intermedia products, you’ll find Intermedia’s standard legal documentation applicable to those products, including our Master Service Agreement (MSA), product-specific Schedules, Service Level Agreements (SLAs) and more. These important documents contain the core terms and conditions that apply to purchases of our services, including billing and payment terms, termination rights, legal rights and obligations, service level commitments, and required legal disclosures.

Please note: Not all services available in all jurisdictions.


Universal Agreements – All Products
Our Master Service Agreement (MSA), End User License Agreement (EULA), and Data Processing Addendum (DPA) universally apply to all of the products and services listed below.
MSA EULA DPA
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Intermedia
Unite®

  • Product Schedule
  • Unite SLA
  • 911 Notifications
  • Open Source Notice
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Intermedia
AnyMeeting®

  • Product Schedule
  • Open Source Notice
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Exchange
Email®

  • Product Schedule
  • SLA - Shared
  • SLA - Dedicated
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Intermedia
Contact Center

  • Product Schedule
  • Open Source Notice
  • SLA
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Cloud Server

  • Product Schedule
  • Cloud SLA
SecuriSync Logo

SecuriSync®

  • Product Schedule
  • Cloud SLA
  • Open source notice
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Intermedia
AppID®

  • Product Schedule
  • Cloud SLA
  • Open source notice
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SIP Trunking

  • Product Schedule
  • Cloud Voice SLA
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Email Archiving

  • Product Schedule
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Microsoft 365
including Microsoft 365 Apps

  • Product Schedule
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Email Encryption

  • Product Schedule
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Backup for
Microsoft 365

  • Product Schedule
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Outlook Backup

  • Product Schedule
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Cloud PBX

  • Product Schedule
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Intermedia Unite, SecuriSync, VoIP Scout, AnyMeeting and HostPilot are either trademarks or registered trademarks of Intermedia.net, Inc. in the United States and/or other countries.

J.D. Power Certified Assisted Technical Program

Intermedia has been recognized by J.D. Power for providing "An Outstanding Customer Service Experience" for its Assisted Technical Support. J.D. Power 2021 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com.

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