Are there ever problems porting phone numbers in a company directory?
Most telecom providers and carriers understand that there is no upside to hassling companies about moving phone numbers. In fact, the FCC mandates that users must be free to switch between carriers as well as platforms—between wireline and wireless, VoIP, hosted and cloud solutions. It has even gone so far as to dictate how quickly the porting must take place.
Cloud-based providers purchase and own blocks of phone numbers, which they then sell to their customers. There was a period of time when some of these companies, in a misguided attempt to retain customers, would make it difficult for customers that wanted to move these “proprietary” numbers to a different solution provider. To avoid working with such a company, IT administrators would do well to make sure that their hosted or cloud-based phone provider has an open policy. This will help ease the transition if, and when, such companies need to port their directory numbers to a new provider.
Today, more and more businesses seek to provide users with unified communications (UC), creating a seamless integration for all of the ways people communicate with each other (chat, voice, SMS, web-conferencing, mobile, email and, yes, fax). UC can provide a significant number of benefits for IT Departments, employees, customers, and a business as a whole. To implement it, you have to go beyond PBX. Practically speaking, hosted solutions are probably the fastest and least expensive way to deploy what is rapidly becoming the standard for business communications.
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