Key elements of a proper failover-to-mobile policy with Cloud PBX
The key to instituting a failover-to-mobile policy is to maintain a working communications system even through a crisis. And the key to maintaining a working phone system is to move your phone system and service to the cloud with a Hosted PBX solution.
When talking about a Hosted PBX system, we are referring to a service where the calling platform and features are hosted by a service provider in a remote data center—as opposed to an on-premises based PBX server that lives in a closet or server room in your office.
With a Hosted PBX system, users connect to the system by plugging their phones into the internet, instead of making calls over the traditional public switched telephone network (PSTN) that’s run by the phone company.
A Hosted PBX service enables your staff to be productive whether they’re at their desks, on the road, or there are issues in the office.
- Automatically forward desktop calls to mobile phones or ring mobile and desk phones at the same time.
- Respond faster with automatic transfers from voicemail-to-email.
- Softphone Mobile Application allows staff to use their mobile phone as an extension of their office’s Hosted PBX system. Employees won’t miss a single call while they’re on the road. When placing a call, employees can use their office caller ID instead of their own cell phone caller ID, which also saves on roaming charges.
This allows businesses to implement the policy that, in times of downtime/ interruptions, is able to re-route calls to a mobile phone or other phones--reducing the impact of the disruption. This means your customers will be able to reach you, revenue won’t be lost, and you keep the good will of your customers.