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Many businesses today utilize on-premises PBX systems for various reasons. They function well under normal conditions; however, what happens to your phone lines if the power were to go out or something were to happen to the building? You lose access to them. Your customers won’t be able to reach you. You can lose both revenue and the good will of your customers.
In this instance, your company wasn’t able to institute a failover mobile policy because your phone system is on the premises. Once the power goes out so does your system. But it doesn’t have to be that way, there are options that allow you to institute a failover-to-mobile policy independent of accidents or unforeseen disasters.
The key to instituting a failover-to-mobile policy is to maintain a working communications system even through a crisis. And the key to maintaining a working phone system is to move your phone system and service to the cloud with a Hosted PBX solution.
When talking about a Hosted PBX system, we are referring to a service where the calling platform and features are hosted by a service provider in a remote data center—as opposed to an on-premises based PBX server that lives in a closet or server room in your office.
With a Hosted PBX system, users connect to the system by plugging their phones into the internet, instead of making calls over the traditional public switched telephone network (PSTN) that’s run by the phone company.
A Hosted PBX service enables your staff to be productive whether they’re at their desks, on the road, or there are issues in the office.
This allows businesses to implement the policy that, in times of downtime/ interruptions, is able to re-route calls to a mobile phone or other phones--reducing the impact of the disruption. This means your customers will be able to reach you, revenue won’t be lost, and you keep the good will of your customers.
In order to make the most of a failover-to-mobile policy you will want to consider several things when searching for a company to host your PBX system. The following elements should play heavily into your decision making process:
Once you have assessed whether your provider can offer these services you’ll be able to make an informed decision regarding your cloud voice solution, in order for it to facilitating a resilient failover-to-mobile policy.
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