Choose a provider that constantly monitors QoS
Testing is just one piece to ensuring voice cloud QoS, your want your provider to proactively monitor their voice cloud to ensure the highest call quality for your business. As calls flow through your provider's voice cloud and the different network components (PBXs, SBCs, and network routers), each component collects statistics. The statistics are added to call-detail-records, which are then added to an internal database. Every minute, internal systems query the database looking for problems related to connectivity loss, latency, jitter, and packet-loss on a trunk-by-trunk basis.
By constantly monitoring each call in depth, your provider can automatically or manually
intervene and resolve QoS issues without your involvement. And they can conduct a real-time analysis of regional and carrier issues, allowing them to evaluate their carrier's performance proactively and eliminating those that prevent high-quality voice calls.
When you’re considering a cloud service provider for your business, remember that your network's performance plays a vital piece to the success your business. The provider you choose should be committed to providing a high-quality call experience to you and your customers.