ModMed (Modernizing Medicine) delivers specialty-specific electronic health records (EHR), practice management, and patient engagement solutions designed to help providers deliver better care and run more efficient practices. Their platform is widely used across specialties such as dermatology, ophthalmology, orthopedics, gastroenterology, otolaryngology (ENT), plastic surgery, pain management, urology, and more.
By integrating ModMed with Intermedia Contact Center, these practices can connect real-time communications with patient records, enabling staff to access key information the moment a call comes in and securely log every interaction for compliance and continuity of care.
Key Features*
- EHR-Powered Screen Pops: Patient records instantly appear when calls come in, so staff can greet patients by name and access key clinical or billing data without delay.
- Call Logging: Secure call and screen recording options ensure your practice remains audit-ready and compliant with healthcare regulations.
Benefits*
- Improve Patient Experience: Staff can greet patients by name and resolve questions quickly with instant access to EHR data.
- Enhance Staff Efficiency: Reduce time spent searching records or repeating intake by surfacing patient context automatically.
- Support Compliance and Documentation: Automatically capture calls and recordings in a secure record to support audits and HIPAA requirements.
- Strengthen Practice Operations: Use logged communications and EHR-powered context to streamline call handling, routing, and follow-up processes.
What Healthcare Organizations Can Do with ModMed + Intermedia Contact Center
Every practice has different workflows and reporting needs, which is why this integration isn’t limited to a fixed checklist of features. What’s possible depends on the APIs ModMed makes available — and that flexibility is what makes the integration powerful.
By design, the integration is customizable to the needs of your practice and patients. Whether you want to surface patient history during inbound calls, log communications for quality tracking, or align call records with billing workflows, Intermedia Contact Center can be configured around the outcomes you prioritize.
This approach enables healthcare organizations to:
- Deliver faster, more personalized service with EHR-powered screen pops.
- Reduce manual entry by logging calls and recordings directly into patient records.
- Ensure consistent documentation for compliance and audit readiness.
- Adapt as practice requirements, reporting needs, or compliance standards evolve.
With Intermedia, you’re not tied to a one-size-fits-all solution — you get an integration that’s built to flex with your operations and patient care goals.
*Please note: The features highlighted are derived from a data dip and may not reflect the precise, real-time functionality of the application.
Want to learn more about deploying this integration in your healthcare practice? Contact us at 800.379.7729 or visit intermedia.com for more information.