HHA Exchange is a leading homecare management platform that helps healthcare organizations coordinate caregivers, manage visit schedules, and maintain compliance with Medicaid requirements. Integrating HHA Exchange with Intermedia Contact Center means staff and caregivers get real-time patient context with every call and can securely log communications directly into patient records. This creates a more connected experience across care teams while ensuring accurate documentation and audit readiness.
Key Features*
- EHR-Powered Screen Pops: Patient records instantly appear when calls come in, so agents can greet patients by name and access key clinical or billing data without delay.
- Call Logging: Secure call and screen recording options ensure your practice remains audit-ready and compliant with healthcare regulations.
Benefits*
- Enhance Patient Engagement: Automate timely, personalized outreach to keep patients informed and reduce no-show rates.
- Boost Staff Efficiency: Empower front office and support teams with real-time access to patient data and automated workflows.
- Improve Continuity of Care: Ensure consistent communication by logging interactions and making them accessible to the care team.
- Drive Operational Performance: : Streamline call routing, reduce average handle time, and proactively manage patient requests using integrated EHR data.
- Maintain Regulatory Compliance: : Securely manage sensitive information with HIPAA-compliant call handling, recording, and data protection.
What Healthcare Organizations Can Do With HHA Exchange + Intermedia Contact Center
Every healthcare organization manages care differently, which is why this integration isn’t limited to a fixed set of functions. What’s possible depends on the APIs that HHA Exchange makes available — and that flexibility is what makes it powerful.
By design, the integration is customizable to the needs of your care programs and operational priorities. Whether it’s surfacing patient context in real time, capturing interaction data for quality tracking, or logging communications directly into HHA Exchange records, Intermedia Contact Center adapts to the workflows you prioritize.
This approach enables healthcare organizations to:
- Tailor communication flows to support patient safety and satisfaction initiatives.
- Align staffing insights with visit types, service lines, and regional demand.
- Build secure, audit-ready communication records tied directly into HHA Exchange.
- Extend capabilities as new care programs or reporting requirements emerge.
With Intermedia, you’re not confined to a predefined checklist — you get an integration that’s built to flex with your operations and growth plans.
*Please note: The features highlighted are derived from a data dip and may not reflect the precise, real-time functionality of the application.
Want to learn more about deploying this integration in your healthcare practice? Contact us at 800.379.7729 or visit intermedia.com for more information.