Greenway Health provides electronic health record (EHR) and practice management solutions used by medical practices to streamline patient care, billing, and operations. By integrating Greenway with Intermedia Contact Center, staff gain immediate access to patient records during live calls and can securely log every interaction into the EHR. The result is faster patient service, better documentation, and improved efficiency across front-office and clinical workflows.
Key Features*
- EHR-Powered Screen Pops: Patient records instantly appear when calls come in, so staff can greet patients by name and access key clinical or billing data without delay.
- Call Logging: Secure call and screen recording options ensure your practice remains audit-ready and compliant with healthcare regulations.
Benefits*
- Improve Patient Experience: Equip staff with instant access to patient information at the start of every call, helping resolve questions quickly and professionally.
- Support Staff Efficiency: Reduce time spent searching for records or repeating intake by providing real-time context directly from the EHR.
- Ensure Documentation and Compliance: Automatically capture interactions and recordings in a secure, centralized record to support audits and continuity of care.
- Strengthen Practice Operations: Use integrated EHR data to streamline call handling, routing, and patient service workflows.
What Healthcare Organizations Can Do With Greenway Health + Intermedia Contact Center
Every practice has its own workflows, and this integration is designed to adapt rather than force a rigid process. What’s possible depends on the APIs Greenway Health makes available — and that flexibility is the strength.
By design, the integration is customizable to the needs of your staff and patients. Whether it’s surfacing patient data in real time, routing calls based on provider assignments, or logging communications for audit readiness, Intermedia Contact Center can be configured to support the workflows your practice prioritizes.
This approach enables healthcare organizations to:
- Deliver faster, more personalized service with EHR-powered screen pops.
- Reduce manual data entry by logging calls and recordings directly to patient records.
- Route patients accurately using diagnosis codes, visit history, or provider details.
- Adapt the integration as practice requirements, reporting needs, or compliance standards evolve.
With Intermedia, you’re not tied to a one-size-fits-all checklist — you get an integration that’s built to flex with your practice operations and patient care goals.
*Please note: The features highlighted are derived from a data dip and may not reflect the precise, real-time functionality of the application.
Want to learn more about deploying this integration in your healthcare practice? Contact us at 800.379.7729 or visit intermedia.com for more information.