Commure is a healthcare data and workflow platform that connects electronic health records, clinical systems, and patient engagement tools into a single, unified ecosystem. By integrating Commure with Intermedia Contact Center, providers can extend that data into their patient communications, automating reminders, updates, and notifications across voice, SMS, and email. The result is more timely outreach, less manual workload on staff, and a smoother patient experience.
Key Features*
- Dynamic Notifications: Automate voice, SMS, or email messages for appointment reminders, lab results, pre-visit checklists, or patient surveys.
Benefits of the Commure + Intermedia Contact Center Integration*
- Improve Patient Communication: Deliver timely reminders, updates, and follow-ups through the patient’s preferred channel.
- Reduce Administrative Burden: Free staff from repetitive outreach tasks by automating routine communications.
- Support Continuity of Care: Ensure patients receive consistent, data-driven updates that align with their care plans.
- Lower No-Show Rates: Reinforce upcoming visits with proactive notifications that help patients stay on track.
What Healthcare Organizations Can Do With Commure + Intermedia Contact Center
Every provider manages patient communications differently, which is why this integration isn’t limited to a static set of use cases. What’s possible depends on the APIs Commure makes available — and that flexibility is its strength.
By design, the integration is customizable to your practice’s needs. Whether you want to trigger notifications based on care milestones, automate reminders for upcoming visits, or securely deliver lab results, Intermedia Contact Center can be configured to support your communication priorities.
This approach enables healthcare organizations to:
- Tailor automated notifications to match care plans, visit types, or service lines.
- Ensure consistent communication across multiple channels (voice, SMS, email).
- Reduce manual errors by tying outreach directly to Commure’s unified data.
- Adapt as new patient engagement requirements, reporting needs, or compliance rules emerge.
With Intermedia, you’re not limited to a predefined checklist — you get an integration that’s built to flex with your workflows and patient engagement strategies.
*Please note: The features highlighted are derived from a data dip and may not reflect the precise, real-time functionality of the application.
Want to learn more about deploying this integration in your healthcare practice? Contact us at 800.379.7729 or visit intermedia.com for more information.