Intermedia Contact Center with BrightGauge

Key features:

• Consolidate your data: Simplify your data analysis by pushing Contact Center data into your pre-existing dashboards and reports in BrightGauge.
• See data in context: Get a 360 degree view of what’s going on in your business by incorporating customer experience information.
• Greater flexibility with real-time dashboards: Respond faster to day-to-day market shifts with live data from Contact Center.

Benefits:

• Improve customer journey: Access relevant customer data to improve the experience for each customer.
• Increase productivity: Use Contact Center data to streamline workflows and maximize agent efficiency.
• Easy to use: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.