A Guide to Moving from On-Premises to the Cloud Successfully

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What is Cloud Communications?

Cloud communications refers to communications technology that uses the internet to send and receive data. Whether your team members are offering customer support over the phone, participating in a video conference, or sharing files with one another, everything happens through an internet connection. The software for your business communications technology is hosted in the cloud, meaning your organization doesn’t need to buy or maintain hardware to run applications, nor pay PSTN calling costs, resulting in significant savings and scalability.

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What is Cloud Communications?

Why the Cloud is Key to Digital Transformation?

Nowadays, there’s no separating the cloud and digital transformation. If your organization wants to future-proof its operations and reach its transformation goals, you need to take a cloud-first approach. Central to digital transformation is the shift toward cloud migration. By moving operations to the cloud, businesses can leverage the robust infrastructure provided by cloud providers, enabling them to adapt quickly to changing market demands. This isn’t just about adopting technology for technology’s sake—it’s about reimagining how business processes work to foster innovation, responsiveness, and long-term growth.

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Digital Transformation

What Makes Cloud Telephony Different from On-Premises Telephony?

When upgrading a phone system, businesses must choose between on-premises and cloud-hosted options, each with unique benefits. Cloud telephony is increasingly popular, used by 96% of companies, thanks to its scalability, automatic updates, cost savings, and flexibility for remote work. Unlike traditional on-premises systems, which require physical installations and manual upgrades, cloud systems offer quick setup and advanced call management features accessible from anywhere with an internet connection. However, on-premises systems provide greater control and stable voice quality, though they may require trained personnel and higher long-term costs for maintenance and downtime. The decision ultimately depends on a business's needs, such as flexibility, cost-effectiveness, and operational control.

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Digital Transformation

What Are the Advantages of Cloud Phone Systems vs. On-Premises Phone Systems?

Modern businesses often choose between UCaaS (Unified Communications as a Service) and on-premises systems for their communication needs. UCaaS is cloud-based, offering features like phone systems, video conferencing, chat, and file management in one platform accessible from anywhere, making it ideal for remote work and scalability. On-premises systems, hosted on-site, provide full control but require significant upfront investment, ongoing maintenance, and limited accessibility. UCaaS generally offers predictable costs, greater reliability, and enhanced security through advanced provider-managed measures, while on-premises systems demand in-house management of updates, scalability, and security. For most businesses, UCaaS delivers greater flexibility, cost-efficiency, and business continuity, making it the preferred choice in a modern, agile workplace.

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The Advantages of Cloud Phone Systems vs. On-Premises Phone Systems

How Reliable is the Cloud?

Cloud-based phone systems are transforming business communications by offering unmatched flexibility, scalability, and reliability. Unlike traditional landlines, cloud-based VoIP systems rely on the internet, enabling seamless remote work and uninterrupted voice services from any location. With advanced features like SIP Trunking, businesses can scale operations easily and enjoy consistent service reliability, backed by providers with strong uptime guarantees. While analog systems excel in sound quality and resilience during disasters, they lack the mobility and integration capabilities required in today's remote and hybrid work environments. As voice technology evolves, cloud phone systems emerge as the superior choice, providing businesses with unified communications and modern tools to stay competitive.

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The Advantages of Cloud Phone Systems vs. On-Premises Phone Systems

How Do I Set Up Cloud Communications?

Migrating from on-premises infrastructure to the cloud enables businesses to address challenges such as high costs, limited scalability, and security vulnerabilities. The process begins with evaluating current systems and defining clear objectives to ensure alignment with organizational goals. A phased migration approach reduces disruptions, while continuous testing ensures a seamless transition to the cloud. After migration, ongoing monitoring and resource optimization help maximize performance, scalability, and cost efficiency. By leveraging the cloud’s flexibility and security, businesses can enhance operational efficiency, foster innovation, and stay competitive in an evolving digital landscape.

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How Do I Set Up Cloud Communications?

How Does a Cloud-Based Service Scale with My Business vs An On-Premises Phone?

Scalability is a cornerstone of cloud contact center solutions, enabling businesses to adapt to growth and changing needs effortlessly. Unlike traditional setups, these systems allow organizations to expand operations by instantly adding phone lines or features via an administrative dashboard. This flexibility is complemented by the ability to operate with remote or hybrid teams, offering access to a broader talent pool without geographic limitations. Additionally, the scalability of cloud contact centers aligns with cost efficiency, eliminating the need for physical infrastructure and enabling rapid deployment. By integrating advanced analytics and unified communications, these solutions empower businesses to continuously improve customer support and enhance operational efficiency.

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Cloud-Based Service Scales with My Business

Is a Cloud Based Service Expensive?

Switching to a cloud phone service offers significant cost savings compared to traditional legacy systems, eliminating expenses for hardware, maintenance, and IT support. Businesses pay a predictable fee that doesn’t vary by usage and can save up to 30% or more overall. Cloud systems also scale effortlessly, allowing companies to add extensions and features without costly upgrades or disruptions. Additionally, they integrate seamlessly with other tools, improving productivity and reducing the need for repeated investments in separate communication solutions. By leveraging reliable internet-based infrastructure, businesses can reduce downtime and avoid expenses tied to service interruptions or physical phone line maintenance.

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Cloud Based Service Expenses

How Can My Business Integrate?

Intermedia offers a customizable communication experience by integrating voice, video conferencing, and contact center features into everyday business applications. Users can explore pre-built integrations with Unite and Contact Center through the marketplace or create personalized solutions using their API platform.

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