The Solution: Intermedia Unite Cloud Communication Platform
After a thorough analysis and comparison of various options, Instituut Verbeeten selected Intermedia Unite® from Intermedia Intelligent Communications – a scalable, secure, and future-ready, AI-powered unified platform designed to support the needs of dynamic and distributed healthcare teams.
During the selection process, the team carefully evaluated whether 5G or WiFi calling would deliver the most reliable experience. While 5G was appealing technically, the decision was made to adopt WiFi calling due to its greater stability within healthcare facilities and ease of management. Combined with the latest iPhone, the solution proved to be an ideal match: intelligent, secure, intuitive, and future-ready.
Key capabilities of the Intermedia Unite intelligent communication platform include:
- Fully smartphone-based: All employees are equipped with the latest, powerful iPhone smartphones optimized for performance, usability, and reliability
- Financially backed 99.999% uptime SLA: Guaranteed availability that is essential in healthcare environments
- One central phone number: All three locations can be reached via a single number, greatly improving accessibility for patients and external partners
- Smart, AI-enhanced routing: Intelligent call handling with automated welcome messages, interactive menus, queues, and voicemail
- Location-independent reception: Cloud technology allows reception staff to work as one team, regardless of location
- Advanced alarm integration: Through connection with MobiCall (NewVoice), there is seamless integration with healthcare, fire, and building management systems (BMS)
Collaboration Built on Trust
The implementation was carried out in partnership with Telematch, an ICT service provider that earned the organization’s trust from the start. Telematch specializes in improving accessibility, collaboration, and intelligent communications through practical, results-driven solutions.
Mariëlle de Reuver, Manager of Business Support at Instituut Verbeeten, brought her prior VoIP experience to the project and shared: “Our new Intermedia Unite intelligent communication system has made a significant impact.
Telematch met all our expectations as a trusted advisor and delivered on every promise. Installation went smoothly and right on schedule,” said de Reuver. “The choice for Intermedia Unite was made because the platform not only offers comprehensive reporting, intelligent communication tools, and a user-friendly online management portal, but also meets strict SOC 2 compliance standards – ensuring data is handled securely and according to the highest standards. Moreover, Intermedia Unite’s scalability supports our continued growth.”