Driving Global Efficiency: How Turck Transformed Communication with Intermedia Unite for Teams

Background

Turck, a global leader in industrial automation, operates across more than 90 countries with more than 5,000 employees. As its worldwide operations expanded, so did the need for a more flexible and intelligent communication system. The company’s legacy on-premises phone infrastructure could no longer support its distributed workforce or integrate with modern collaboration tools.

Turck

Company Profile:
With more than 5,000 people working in 90 countries, Turck has built global partnerships with customers as a specialist in sensor, fieldbus, and connectivity - as well as interface technology, human-machine interfaces (HMI), and RFID systems.

Industry: Global Automation and Logistics

Headquarters: Mülheim an der Ruhr, Germany

The Challenge: Connecting a Global Organization

Although Turck relied on Microsoft Teams for collaboration, the platform lacked integrated external calling and advanced contact center functionality. The result was a fragmented communication experience that limited efficiency, scalability, and customer responsiveness.

Key challenges included outdated telephony infrastructure, high maintenance costs, complex user management, and the absence of intelligent features such as smart routing and AI-powered analytics for service improvement.

  • Needed to support mobile devices and a distributed workforce
  • Wanted a better phone system than Teams offered
  • Needed a affordable solution with minimal maintenance costs

The Solution: Intermedia Unite® for Teams

As part of Intermedia’s partner-first approach, Turck worked with Telematch, a trusted information and communication technology (ICT) provider specializing in collaboration and connectivity solutions. Telematch guided the evaluation and deployment, ensuring a smooth transition to the cloud and alignment with Turck’s operational goals.

After assessing several options, Turck chose Intermedia Unite for Teams - an intelligent, cloud-based communications solution that brings enterprise-grade calling and contact center capabilities into the Microsoft Teams environment. Unite can also be deployed as a standalone platform, giving organizations the flexibility to unify communications their way.

With Unite, Turck now has a single, AI-powered platform for calling, collaboration, and customer engagement - all from within the familiar Teams interface. Employees make and receive calls, manage queues, and access customer insights without switching applications. The HostPilot® management portal simplifies IT administration, enabling centralized control over users, call routing, and reporting - all backed by Intermedia’s financially backed 99.999% uptime service level agreement (SLA).

Key benefits of the Intermedia Unite intelligent platform include:

  • Seamless Microsoft Teams integration: Add enterprise-grade telephony and contact center capabilities directly into Teams
  • Smart mobility: Connect from any device using Intermedia’s mobile, desktop, and Teams-integrated apps
  • AI-enhanced communication: Gain real-time transcription, intelligent routing, sentiment insights, and post-call summaries to improve service quality
  • Unified management: Manage users and features with ease through the HostPilot® portal
  • Global scalability: Support international teams with unlimited calling to 33 countries
  • Security and compliance: Built-in data protection and retention aligned with enterprise regulations

Collaboration Built on Trust

Telematch’s consultative approach and deep technical expertise ensured a seamless deployment, with no disruption to Turck’s daily operations.

“With Intermedia Unite, we can now handle all communication within Teams without added complexity. Our communication is streamlined, and we save both time and costs,” said Marcel Schoemaker, ICT & System Support Manager at Turck. “The platform gives us a future-ready communication solution that helps us collaborate more effectively and efficiently, both internally and externally.”

Telematch continues to support Turck with ongoing optimization, helping the organization remain flexible, scalable, and ready for the future.

With Intermedia Unite, we can now handle all communication within Teams without added complexity. Our communication is streamlined, and we save both time and costs. The platform gives us a future-ready communication solution that helps us collaborate more effectively and efficiently, both internally and externally.

MARCEL SCHOEMAKER,
ICT & System Support Manager, Turck

Products They Use

The Results: Smarter, Faster, and More Connected

Since implementing Intermedia Unite for Teams, Turck has achieved measurable improvements in collaboration and operational efficiency across its global network:

  • Significant reduction in telephony and maintenance costs
  • Faster, more responsive communication across internal and external teams
  • Greater uptime reliability with Intermedia’s 99.999% SLA
  • Real-time AI insights into call performance and customer sentiment
  • Improved customer experience through intelligent call routing and omnichannel engagement
  • Scalable, future-proof foundation for continued global growth

With smarter communication tools, AI-powered insights, and seamless collaboration across borders, Turck continues to strengthen its position as a global leader in industrial automation.

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