The Solution: Intermedia Unite® for Teams
As part of Intermedia’s partner-first approach, Turck worked with Telematch, a trusted information and communication technology (ICT) provider specializing in collaboration and connectivity solutions. Telematch guided the evaluation and deployment, ensuring a smooth transition to the cloud and alignment with Turck’s operational goals.
After assessing several options, Turck chose Intermedia Unite for Teams - an intelligent, cloud-based communications solution that brings enterprise-grade calling and contact center capabilities into the Microsoft Teams environment. Unite can also be deployed as a standalone platform, giving organizations the flexibility to unify communications their way.
With Unite, Turck now has a single, AI-powered platform for calling, collaboration, and customer engagement - all from within the familiar Teams interface. Employees make and receive calls, manage queues, and access customer insights without switching applications. The HostPilot® management portal simplifies IT administration, enabling centralized control over users, call routing, and reporting - all backed by Intermedia’s financially backed 99.999% uptime service level agreement (SLA).
Key benefits of the Intermedia Unite intelligent platform include:
- Seamless Microsoft Teams integration: Add enterprise-grade telephony and contact center capabilities directly into Teams
- Smart mobility: Connect from any device using Intermedia’s mobile, desktop, and Teams-integrated apps
- AI-enhanced communication: Gain real-time transcription, intelligent routing, sentiment insights, and post-call summaries to improve service quality
- Unified management: Manage users and features with ease through the HostPilot® portal
- Global scalability: Support international teams with unlimited calling to 33 countries
- Security and compliance: Built-in data protection and retention aligned with enterprise regulations
Collaboration Built on Trust
Telematch’s consultative approach and deep technical expertise ensured a seamless deployment, with no disruption to Turck’s daily operations.
“With Intermedia Unite, we can now handle all communication within Teams without added complexity. Our communication is streamlined, and we save both time and costs,” said Marcel Schoemaker, ICT & System Support Manager at Turck. “The platform gives us a future-ready communication solution that helps us collaborate more effectively and efficiently, both internally and externally.”
Telematch continues to support Turck with ongoing optimization, helping the organization remain flexible, scalable, and ready for the future.