The Onin Group was instantly attracted to Intermedia's Cloud PBX for its 99.999% uptime guarantee.
Most businesses phone providers only offer a 99.9 percent uptime guarantee. That may not look like a big difference, but 99.9 percent means the provider lacks the confidence to guarantee any less than 43 minutes of downtime per month. Intermedia's guarantee equates to less than 30 seconds of downtime per month—which is 100 times less.
Beyond the reliability guarantee, The Onin Group was very happy that Intermedia's phones could be maintained and updated without an on-site service technician.
"With other systems, you have to call in, put in a trouble ticket, and wait for them to respond back. Intermedia avoids that headache. Its ease-of-use really stands out. And it's helped Onin’s business function fluidly," said Leeper.
With Intermedia’s HostPilot® control panel, it's also far simpler to make system changes such as adding users or configuring call features—with no on-site presence required. "The control of access is a huge advantage. I can easily forward phones. I can easily manipulate the system for our needs remotely," said Leeper. "HostPilot is a great tool."