The Results
Rainier Title has dramatically reduced its number of phone lines and related costs. No more paying for an inflated quantity of lines to handle peak levels of business across every office. By dynamically sharing SIP Trunks, the customer is achieving a 60 percent savings on its phone bill with Intermedia.
As a result of Intermedia’s extensive phone system compatibility and Avaya DevConnect compliance testing, ECS was able to reuse most of Rainier Title’s existing Avaya IP phones for an additional cost savings. Infrastructure investments were quickly recouped in five and a half months.
Now that Rainier’s phone system is easily managed from one central location and from one provider with one monthly statement, the seasoned title & escrow company is enjoying the benefits as the company continues with its Pacific Northwest expansion.
Brian Skurski, Director of Information Technology for Rainier Title, remarks: “Since implementing Intermedia’s SIP Trunking, we’ve been able to more easily scale our operations. Not only have we grown our overall headcount, we’ve also opened two new offices. With Intermedia, adding new employees is simple. No need to add additional phone lines or carrier-specific technologies. Now that employees can keep their current phone numbers and extensions, moving staff from one office to another has been easy as well. Plus, centralized SIP Trunking is substantially less expensive than all the PRI’s and analog lines we had from previous carriers.”
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