O’Brien is able to stay efficient thanks to Intermedia. “I feel fortunate that we came across Intermedia when we did,” says O’Brien. “It was right when we started growing rapidly and adding more employees and tons of customers. Once we learned how Intermedia lets you do everything you can do on an on-premises system and more—and with more flexibility and uptime—we realized it was an excellent solution.
“I’ve been administering Exchange systems since my first year in IT, so to find something as solid as your system, is just perfect.”
Today, O’Brien’s Intermedia deployments go far beyond email. “We started using Intermedia’s services for Exchange email first, and now we’re using some of everything—Cloud PBX, Intermedia AppID® and SIP Trunking. Every type of service you guys have, we’re using in some fashion for our customers.”
Intermedia is O’Brien’s go-to-choice for standardizing multiple services across many different customers. It’s one of the key reasons they’re succeeding as a mid-sized MSP. Their approach to staying efficient is a lesson for all MSPs that want to grow their customer base. When asked what advice he’d have for other MSPs, O’Brien simply said, “I have yet to work with another company that takes care of us like Intermedia does.”
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