The Results
In a new customer engagement, NWCC’s first step is to test the data network with Intermedia’s VoIP Scout Appliance. “We differentiate ourselves by everything we do to benefit you before a sale. First, we make sure your network is going to be reliable and available,” said Oswald.
NWCC estimates the VoIP Scout Appliance has reduced pre-sales time by 50% or more. As a result, the sales team is more productive and signs up more customers, more quickly. “It makes Cloud PBX easier to track and faster to sell because we know from the onset how it’s going to perform, and customers can see exactly what they’re paying for,” added Oswald. “We’ve used it multiple times now, and each time it’s worked flawlessly.”
Asked if the appliance enhances NWCC’s credibility with customers for cross-selling cloud services other than VoIP, Oswald replied, “Yes, of course – both from a company and a product suite perspective.”
“I love it as a platform because it lets us talk as a company who cares,” said Oswald. “How do clients know we care? We won’t take your order until it works, and you don’t have to sign a contract. Who else does that? It’s because of Intermedia.”