“From the VoIP perspective, we wanted to find a partner that was well established in the industry,” says DeMacio. “I’m a member of a couple different peer groups, and Intermedia came up at the top of the list of every person I talked to.”
A big sell for DeMacio was the support Intermedia offers its partners.
“When we worked with this other company, they were so big that they didn’t know their left hand from their right,” says DeMacio. “With Intermedia, if I have a problem I don’t have to call into a queue and get a different person every time. From a pre-sales, engineering and scoping perspective, I have a single point of contact.”
As the main decision maker at Midnight Blue when it comes to choosing products to sell, DeMacio also wanted to ensure his team was offering the very best hosted phone system.
“When I evaluate any product, I look at ease of management, SLAs on the backend, and how well the product functions with very little interaction from our team,” says DeMacio. “I want a product that my team can set up and then forget about except for regular adding or moving of users.”