The Solution
“Intermedia’s marketing support is unlike anything else we have encountered, and they add new tools and resources all the time to help us better learn and sell,” says Ferguson.
Customer service: Unwavering J.D. Power-certified support binds the partnership together. “Not only do we always get a helpful response, but the whole Partner Concierge team knows us by name! In the rare event that something does go wrong, everyone at Intermedia does all that they can to fix the problem right away.”
Marketing tools: Intermedia's marketing resources helped Ferguson expand her reach. "They are so easy to use and we get them for FREE!,” exclaims Ferguson.
Resource library: Customers and prospects can often ask difficult questions. But with Intermedia’s resource library, Ferguson has quick and easy access to “the answer to just about anything on the spot.” Ferguson highlights its importance, “If I can’t answer a question quickly, then I could lose the sale.”
Intermedia University : Intermedia University offers partners on-demand training resources. For instance, Ferguson wanted to continue to grow her subject matter expertise in the area of email and was able to do so. “Intermedia University is great because I can go at my own pace and at my own time and get my knowledge up to par right away.”
Voice quoting tool: “Anyone who sells voice services knows how frustrating and complicated the quoting process can be. Intermedia’s voice quoting tool has changed everything. It’s easy to explain and the handouts are clear. It saves me a ton of time and closes the deal,” shares Ferguson.
Flexible partner program models : Just Call the IT Guy operates under both Intermedia’s Private Label and Advisor models. “I love the flexibility of being able to operate under both partnership models. You never lose the sale that way.”
Partner portal: Intermedia’s partner portal delivers regular communications about new service features and planned updates. “With previous partners, I never knew when updates occurred or what the updates even were. With Intermedia, I’m always in the loop,” states Ferguson.
